Joyce McCormack

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Streamlined call handling processes for improved efficiency and reduced wait times.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Collaborated with team members to achieve departmental goals and provide exceptional customer service.
• Handled high-volume calls while maintaining a professional demeanor and remaining focused on customer needs.
• Maintained accurate records of customer interactions with attention to detail and confidentiality.

• Provide first call resolutions to customer inquiries for multiple issues ranging claims, prescriptions prior authorizations for services as well as brokers for enrollment issues
• Acted as key contract between providers and members and insurance companies
• Achieved and maintained documentation of quality KPI about 98% Communicated information regarding a product or function including claims and benefits
• Processed claims in ACAS worked in systems such as ASD, GPS, Rumba, Sales force springboard, e business, smart worked with brokers provided insurance quotes efficient in word.
• Provided excellent customer service resulting in increased patient retention rate.
• Increased client loyalty through exceptional customer service and personalized consultations.
• Immediately brought critical issues to customer service manager for resolution.
• Kept accurate records to document customer service actions and discussions.
• Promoted positive member relations through providing excellent customer service.

All paperwork for children’s assigned stop.

• Obeyed federal, FL and local traffic laws and regulations to enable safe transportation outcomes for participants.
• Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
• Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Provided positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
• Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
• Transported passengers safely along prescribed routes according to tight schedules.
• Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
• Complied with all relevant state and federal regulations regarding school transportation services, ensuring safety and well-being of students at all times.
• Kept bus interiors clean and tidy to provide comfortable passenger environments.
• Maintained clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
• Conducted pre-trip inspections of bus for safe operation.