Joyce McDonald
Louisville,KY
Summary
Accomplished Corrections Clerk from Louisville Metro Department of Corrections, adept in database entry and enhancing customer satisfaction. Demonstrated expertise in managing complex tasks with precision, leading to a significant reduction in data entry errors. Excelled in administrative support, combining strong telephone etiquette with efficient document management skills to improve operational efficiency.
Overview
26
26
years of professional experience
Work History
Corrections Clerk
Louisville Metro Department of Corrections
10.1997 - 03.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
Associate Of Business Administration - Secretarial Studies And Office Administration
Sullivan Jr College of Business
Louisville06.1981
Skills
- Telephone Etiquette
- Customer Satisfaction
- Administrative Support
- Filing systems
- Database entry
- Administrative tasks
- File Maintenance
- Document Management
- Schedule and calendar management
- Typing Speed
- Customer Communication
- Data Entry
- Document Typing and Formatting
Timeline
Corrections Clerk
Louisville Metro Department of Corrections
10.1997 - 03.2024
Associate Of Business Administration - Secretarial Studies And Office Administration
Sullivan Jr College of Business
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