Proven customer service expert with a track record of enhancing customer satisfaction at Good Will of Broward County. Skilled in computer proficiency and active listening, adept at managing multiple tasks efficiently. Demonstrated ability to improve operational workflows, achieving a significant increase in processed orders with meticulous attention to detail and quality.
Take in customers laundry and tag them one by one once I create a order number for their clothing in the computer; also collect cash from customers for orders. Also drives and deliver clothing to different stores when needed or when short on drivers.
I was responsible for managing the acceptance, pre-sorting, and loading of donated goods at various Attended Donation Centers, while ensuring exceptional customer service.