Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOYCE MCNEAL

FORT LAUDERDALE

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Good Will of Broward County. Skilled in computer proficiency and active listening, adept at managing multiple tasks efficiently. Demonstrated ability to improve operational workflows, achieving a significant increase in processed orders with meticulous attention to detail and quality.

Overview

31
31
years of professional experience

Work History

CSR/ TAGGER/PIER DIEM DRIVER

Dry Cleaning Depot
04.2005 - Current

Take in customers laundry and tag them one by one once I create a order number for their clothing in the computer; also collect cash from customers for orders. Also drives and deliver clothing to different stores when needed or when short on drivers.

Custodian

Rock Island Elementary
08.2003 - 04.2005
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.

ADC Attendant

Good Will of Broward County
06.1997 - 04.2003

I was responsible for managing the acceptance, pre-sorting, and loading of donated goods at various Attended Donation Centers, while ensuring exceptional customer service.

Dietary Assistan/ Cook

Sunview Rehabilitation Center
02.1994 - 06.1997
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Education

High School Diploma -

Stranahan High School
Fort Lauderdale, FL
06.1987

Skills

  • Customer service
  • Active listening
  • Computer proficiency
  • Customer relations
  • Documentation
  • Payment processing
  • Reading comprehension
  • Prioritization
  • Proofreading

Timeline

CSR/ TAGGER/PIER DIEM DRIVER

Dry Cleaning Depot
04.2005 - Current

Custodian

Rock Island Elementary
08.2003 - 04.2005

ADC Attendant

Good Will of Broward County
06.1997 - 04.2003

Dietary Assistan/ Cook

Sunview Rehabilitation Center
02.1994 - 06.1997

High School Diploma -

Stranahan High School
JOYCE MCNEAL