Joyce Melton
McDonough,GA
Summary
Leveraged expertise in financial operations and attention to detail to support banking claims and fraud prevention initiatives.
Overview
19
19
years of professional experience
Work History
F.A.S.T Agent
US Bank
01.2023 - Current
- Analyzed customer financial data to identify needs and develop tailored financial solutions.
- Streamlined customer inquiry responses to effectively resolve account-related issues, enhancing overall customer satisfaction.
- Leveraged advanced financial software and tools for account management, transaction processing, dispute resolution, and financial calculation.
Customer Service Associate
ARISE Virtual Solutions
06.2011 - 01.2023
- Achieved high customer satisfaction by managing inbound inquiries across phone, email, and chat with precision and speed.
- Delivered knowledgeable support to clients, enhancing understanding of products and services to effectively resolve inquiries.
- Resolved technical and account issues efficiently, fostering first-contact resolution to improve customer experience.
Assistant Manager
Red Roof Inn
03.2013 - 11.2015
- Oversaw management of inbound customer inquiries across various platforms, driving high satisfaction rates.
- Cultivated client understanding of products and services through knowledgeable support, facilitating effective inquiry resolutions.
- Streamlined resolution of technical and account issues, promoting first-contact resolution to elevate overall customer experience.
Insurance Agent
Melton Insurance, LLC
04.2007 - 12.2013
- Identified and assessed client’ insurance needs through effective communication and active listening.
- Analyzed clients’ current coverage and policies to identify gaps and recommend appropriate insurance solutions.
- Provided clear and accurate information about coverage, premiums, deductible, claims and any potential benefits or limitations.
Purchasing Agent
Great Dane Trailers
03.2007 - 12.2010
- Collaborated with internal stakeholders to understand material requirements.
- Sourced, evaluated, and selected suppliers based on cost, quality, reliability, and delivery performance.
- Negotiated pricing, contracts, and terms with suppliers to optimize procurement cost while maintaining quality.
Education
Diploma - undefined
Savannah High School
Savannah, GANo Degree - Financial Forensics And Fraud Investigation
University of West Virginia
West Virginia Skills
- Achieved high customer satisfaction ratings through exemplary service efforts
- Boosted project management efficiency by effectively utilizing Microsoft Office tools
- Balanced diverse responsibilities to advance team goals successfully
- Enhanced collaboration through proactive communication initiatives
- Transformed complex challenges into streamlined operations for improved effectiveness
Timeline
F.A.S.T Agent
US Bank
01.2023 - Current
Assistant Manager
Red Roof Inn
03.2013 - 11.2015
Customer Service Associate
ARISE Virtual Solutions
06.2011 - 01.2023
Insurance Agent
Melton Insurance, LLC
04.2007 - 12.2013
Purchasing Agent
Great Dane Trailers
03.2007 - 12.2010
Diploma - undefined
Savannah High School
No Degree - Financial Forensics And Fraud Investigation
University of West Virginia