Joyce Midgett
Duke Energy
WILMINGTON,NC
42
years of professional experience
Results-oriented Operations Manager with extensive experience in staff management and process improvement. Known for implementing safety protocols that reduce incident rates and enhance operational efficiency across multiple resource centers.
Work History
Operations Manager
2 Years 1 Month- Managed over 80 Piedmont Natural Gas Service Techs over 4 Resource Centers to include Wilmington, Fayetteville, Rockingham and Indian Trail NC.
- Streamlined operational processes to enhance efficiency and reduce downtime across multiple departments.
- Implemented safety protocols resulting in improved compliance and reduced incident rates on job sites.
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Operations Supervisor
13 Years 2 Months- Streamlined workflow processes, enhancing productivity and reducing operational delays.
- Implemented process improvements that increased efficiency in service delivery and customer satisfaction.
- Supervised daily operations to ensure compliance with safety regulations and company policies.
- Mentored team members, fostering skill development and improving overall team performance.
- Monitored performance metrics to identify areas for improvement and streamline workflows.
- Facilitated communication between departments to ensure alignment on project goals and objectives.
- Led initiatives to enhance customer satisfaction through improved service delivery strategies.
- Conducted regular site inspections to ensure adherence to quality standards and identify areas for improvement.
Marketing Associate
24 Years 6 Months- Coordinated social media content and engagement strategies across platforms.
- Analyzed campaign performance metrics to enhance future marketing strategies.
- Supported market research initiatives to identify customer trends and preferences.
- Organized events and community outreach programs to promote company initiatives.
- Maintained project timelines and documentation for ongoing marketing efforts.
- Collaborated with cross-functional teams to ensure brand consistency and messaging.
- Managed email marketing campaigns, optimizing outreach effectiveness and audience targeting.
Clerical Associate
21 Years 5 Months- Managed incoming correspondence and routed documents to appropriate departments efficiently.
- Assisted in maintaining accurate filing systems for records and documentation.
- Supported data entry tasks, ensuring accuracy in information processing and reporting.
- Coordinated scheduling of meetings and appointments for departmental staff.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Enhanced team productivity through expert organization of department calendars, meetings, and events.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
Education
- Business Administration
Skills
Operations management
Project management
Operations oversight
Operations monitoring
Policy implementation
Performance monitoring
Customer relationship management
Service delivery
Team leadership
Staff management
Conflict resolution
Problem-solving
Timeline
Operations Manager
Duke Energy
09.2020 - 10.2022Read More
Operations Supervisor
Piedmont Natural Gas Company
07.2007 - 09.2020Read More
Marketing Associate
Piedmont Natural Gas Company
04.2002 - 2007Read More
Clerical Associate
Carolina Power & Light
09.1980 - 02.2002Read More
Cape Fear Community College
from Business Administration
Read More