Joyce Monteiro
Gateways To Change
Cranston,RI
Summary
Dedicated Direct Support Professional with expertise in compassionate caregiving, crisis management, and client support. Proven ability to enhance client independence through personalized care plans and effective behavioral management.
18
years of professional experience
Work History
Direct Support Professional
1 Year 8 Months- Supported individuals with daily living skills to enhance independence and quality of life.
- Assisted in the development and implementation of personalized care plans for clients.
- Facilitated social and recreational activities to promote community engagement.
- Monitored client progress and reported observations to team members for continuous improvement.
- Provided training and mentorship to new staff on best practices in direct support services.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Medical Assistant/Phlebotomist
4 Months- Assisted in patient intake and maintained accurate medical records.
- Prepared examination rooms, ensuring cleanliness and readiness for patient visits.
- Administered vaccines and medications under physician supervision.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Performed basic laboratory tests and processed specimens efficiently.
- Managed appointment scheduling, optimizing clinic workflow and patient flow.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Phlebotomy Intern
2 Months- Collected blood samples following established protocols to ensure patient safety and sample integrity.
- Assisted in labeling and processing specimens for laboratory analysis to maintain organizational efficiency.
- Maintained cleanliness and organization of phlebotomy area to enhance operational effectiveness.
- Collaborated with healthcare professionals to communicate patient needs and ensure quality care delivery.
- Implemented safety measures in accordance with industry standards, reducing risk of contamination or errors.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Direct Support Professional
1 Year 1 Month- Collaborated with interdisciplinary teams to ensure comprehensive support for clients' needs.
- Maintained accurate documentation of client interactions and care provided for regulatory compliance.
- Adapted communication strategies to meet diverse client needs effectively.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Direct Support Professional
1 Year 7 Months- Maintained clean, safe, and well-organized patient environment.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Special Needs Bus Monitor
8 Years 4 Months- Monitored student behavior to ensure safety during transportation.
- Assisted students with special needs in boarding and disembarking buses.
- Communicated effectively with parents and school staff regarding transportation issues.
- Implemented safety protocols to maintain a secure environment on the bus.
- Trained new monitors on procedures for handling diverse student needs.
- Documented incidents and communicated with school administration as needed.
- Assisted students in using assistive devices such as wheelchairs or lifts when necessary, ensuring their safe transport on the bus.
- Enhanced student well-being by promptly addressing any health or medical concerns that arose during transportation and notifying appropriate parties as needed.
- Promoted a positive atmosphere on the bus through engaging activities that encouraged social interaction among students while en route to school or home.
Education
Certified Medical Assistant - Medical Laboratory Science
- Professional Development: [Subject]
Phlebotomy Tech - Medical
High School Diploma
Skills
Time management
First aid and safety
Behavior redirection
Client support
Compassionate caregiving
Medication administration
Behavioral management
Client documentation
Decision-making support
Health and safety requirements
Direct patient care
Transportation
Crisis management
Timeline
Direct Support Professional
Gateways To Change
10.2024 - Current
Medical Assistant/Phlebotomist
Thundermist Health Center
11.2022 - 03.2023
Phlebotomy Intern
Lifespan Clinic
09.2022 - 11.2022
Direct Support Professional
Community Living of Rhode Island
01.2020 - 02.2021
Direct Support Professional
Perspective
01.2017 - 08.2018
Special Needs Bus Monitor
Providence School Department
09.2008 - 01.2017
911 Programs And Training
Certified Medical Assistant from Medical Laboratory Science
911 Programs And Training
Phlebotomy Tech from Medical
East Providence Senior High School
High School Diploma