Joyce Otero
Atlantic City,NJ
Summary
Dynamic customer service professional with experience at Ballys Casino, excelling in creating positive guest experiences. Recognized for strong communication skills and attention to detail while maintaining a welcoming atmosphere . Proven ability to adapt to diverse customer needs, ensuring satisfaction and smooth transitions during service interactions.
Offering positive demeanor and genuine interest in delivering excellent customer service, eager to thrive in fast-paced environment. Brings ability to quickly learn and adapt to new tasks, coupled with precision in handling vehicles and maintaining safety protocols. Ready to use and develop communication and organizational skills in Desired Position role.
Overview
1
1
year of professional experience
Work History
Valet
Ballys Casino
03.2024 - 11.2024
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
- Issued and collected claim tickets and processed valet parking fees.
Hostess
Margaritaville
09.2023 - 03.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Pleasantville High School
Pleasantville, NJ06.2021
Skills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
- Strong communication skills
- Attention to detail
- Flexible schedule
- Language fluency
Languages
Spanish
Full Professional
Timeline
Valet
Ballys Casino
03.2024 - 11.2024
Hostess
Margaritaville
09.2023 - 03.2024
Pleasantville High School