Joyce Ouellette
Nolensville,TN
Summary
Dynamic Operations Manager with a proven track record at FedEx Supply Chain, excelling in production management and team leadership. Spearheaded Lean improvements that enhanced efficiency and reduced costs. Adept at KPI tracking and employee motivation, fostering a culture of accountability and high performance within diverse teams.
Overview
17
17
years of professional experience
Work History
Operations Supervisor
FedEx Supply Chain
Lebanon, TN
05.2024 - 05.2025
- Supervised daily warehouse and distribution operations, ensuring adherence to company policies, safety standards, and performance metrics.
- Directed hiring, coaching, mentoring, and disciplinary actions for team members, fostering accountability and engagement.
- Managed scheduling, task assignments, and productivity reporting to support manufacturing and distribution workflows.
- Conducted monthly one-on-one meetings with staff to review performance, provide feedback, and support career development.
- Partnered with leadership on KPI tracking, Tableau-based reporting, and action plans to improve efficiency and compliance.
- Drove process improvements that reduced downtime and increased operational throughput.
Operations Manager
CTDI
Lebanon, TN
10.2019 - 05.2024
- Managed two-shift manufacturing operation with 125+ technicians, overseeing production, quality, and staffing.
- Directed training programs, ensuring compliance with company standards and maintaining accurate training matrices.
- Introduced Lean workflow improvements that reduced costs and improved on-time delivery.
- Partnered with customers and vendors to resolve issues, align capacity to demand, and exceed service-level agreements.
- Conducted performance reviews and created development plans to strengthen leadership bench.
Operations Manager
Intelisol Inc.
Lebanon, TN
02.2008 - 10.2019
- Oversaw all aspects of manufacturing operations, including workforce planning, productivity, and safety compliance.
- Supervised large-scale refurbishing and assembly teams, consistently meeting client specifications and quality standards.
- Implemented process enhancements that improved throughput and lowered labor costs.
- Built scalable workforce models to adapt to peak demand and business growth.
Education
High School Diploma -
Cohn High School
Nashville, TNSkills
- Production management
- Warehouse operations
- Quality assurance
- Team leadership
- Effective communication
- Strategic planning
- Employee motivation
- Staff development
- KPI tracking
Earlier Roles
Customer Support & Technical Mentoring, Dell, Sprint PCS, IBM, Developed communication, IT troubleshooting, and cross-functional problem-solving skills.
Timeline
Operations Supervisor
FedEx Supply Chain
05.2024 - 05.2025
Operations Manager
CTDI
10.2019 - 05.2024
Operations Manager
Intelisol Inc.
02.2008 - 10.2019
High School Diploma -
Cohn High School