Joyce Palmer
Englewood,NJ
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
10
10
years of professional experience
Work History
Team Leader
4Over International
10.2021 - Current
- Led team initiatives to streamline workflows and enhance productivity.
- Analyzed performance data to identify areas for improvement and efficiency gains.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Monitored key performance indicators to ensure service quality and adherence to company standards.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
Cable Operator
Altice USA Optimum
12.2016 - 09.2019
- Managed communication between drivers, clients, and management to ensure service efficiency.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Customer Service Representative
Time Warne
11.2015 - 12.2015
- Resolved customer inquiries efficiently, ensuring timely and accurate responses.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Managed complex customer issues, providing effective solutions while maintaining a positive experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
No Degree - Computer Networking & Cybersecurity (Bachelor of C
Independence University
Salt Lake City, UTGED -
Plaza Business College
Jackson Heights, NY1997
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Timeline
Team Leader
4Over International
10.2021 - Current
Cable Operator
Altice USA Optimum
12.2016 - 09.2019
Customer Service Representative
Time Warne
11.2015 - 12.2015
No Degree - Computer Networking & Cybersecurity (Bachelor of C
Independence University
GED -
Plaza Business College
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