Joyce Parrish
Houston,TX
Summary
To become a contributing part of a committed team of professionals. A hard worker with 8+ years of experience and a proven knowledge of customer service, scheduling and integrated healthcare. Aiming to leverage skills to successfully fill a role and position.
Overview
6
6
years of professional experience
Work History
Front Desk Registration
Burnett Staffing
Houston, TX
01.2022 - Current
- COVID Vaccine Clinic registered and scheduled over 100+ patients daily
- Used internal software to process registration, check-ins and check-outs
- Answered customer concerns promptly and appropriately handled needs
- EMR (Epic)
Coordinator
EPIC, Anthem, Inc
Houston, TX
11.2019 - 01.2021
- File, Print, scan, Fax and Patient information management, policies, procedures, charts, and medical orders
- Ensure diagnostic records provider Documents align with HIPPA Legal and Corporate
- Manage New and Revised Provider orders, and Approvals for insurance members
- Update existing meta data claims and verify dates by comparing it to source documents
Clinical Administrative Coordinator
United Healthcare Group
07.2016 - 08.2019
- Managed referral record process for incoming and outgoing prior authorizations
- Created and maintain weekly schedules for healthcare workers
- Managed patient scheduling and rescheduling, directing related billing issues to supervisor.
- Supervised and managed daily activities of clinical team consisting of 60 physicians, nurses and support staff
Data Entry Specialist
Exel Logistics
08.2015 - 04.2016
- Compiled data and reviewed information for accuracy prior to input.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Added documents to file records and created new records to support filing needs.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Administration Analyst
Mercer
Houston, TX
08.2014 - 04.2015
- Supported healthcare consumers by providing information regarding health insurance carriers
- Provided enrollment assistance support through hospital sponsored events
- Responded effectively to inbound and outbound customer inquiries
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
No Degree - Business Management and Health Care
University of Houston - Downtown
Houston, TXHigh School Diploma -
Klein Forest High School
Houston, TX05.2006
Skills
- Verbal and Written Communication
- Computer Proficiency
- Multi-Line Phone Systems
- Customer Service-Oriented
- Scheduling and Calendar Management
- Reliable and Punctual
- Data Entry and Database Software
- Multitasking and Prioritization
Timeline
Front Desk Registration
Burnett Staffing
01.2022 - Current
Coordinator
EPIC, Anthem, Inc
11.2019 - 01.2021
Clinical Administrative Coordinator
United Healthcare Group
07.2016 - 08.2019
Data Entry Specialist
Exel Logistics
08.2015 - 04.2016
Administration Analyst
Mercer
08.2014 - 04.2015
No Degree - Business Management and Health Care
University of Houston - Downtown
High School Diploma -
Klein Forest High School