Joyce Pascual
Los Angeles,CA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
3
3
years of professional experience
Work History
Cafe Barista
Ebenezer Los Angeles
Van Nuys, CA
02.2025 - Current
- Organized inventory of supplies for efficient restocking procedures.
- Provided detailed information on coffee blends, ingredients and preparation methods.
- Kept records of sales transactions for accurate accounting purposes.
- Monitored expiration dates of products to ensure freshness standards.
- Assisted in setting up displays for promotional materials or events.
Century Park Elementry School
Davita McCauley
Inglewood, CA
06.2025 - 08.2025
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
WoodCraft Rangers
Abraham Parra
South Gate, CA
08.2022 - 06.2024
- Monitored production levels to ensure deadlines were met.
- Organized materials into stacks in order of size, color and type of paper used in the job order.
- Inspected finished products for accuracy and completeness prior to shipping out orders.
- Reported any malfunctions or issues with machinery to the supervisor immediately.
- Maintained a neat and organized workspace throughout each shift.
- Assisted with training new employees in proper machine operation procedures.
- Performed quality control checks on all orders before shipment.
- Verified that orders were accurately filled and packaged correctly.
Education
High School Diploma -
South East High School
South Gate, CA06-2024
Some College (No Degree) - Child Development
Cal State Northridge
Northridge, CASkills
- Coffee preparation
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Employee training
- Beverage making
- Parent communication
- Emotional support
- Relationship building
- Collaboration and teamwork
- Multitasking
- Excellent communication
Languages
Spanish
Native/ Bilingual
Timeline
Century Park Elementry School
Davita McCauley
06.2025 - 08.2025
Cafe Barista
Ebenezer Los Angeles
02.2025 - Current
WoodCraft Rangers
Abraham Parra
08.2022 - 06.2024
High School Diploma -
South East High School
Some College (No Degree) - Child Development
Cal State Northridge
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