Joyce Pearse
Rochester,MN
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Groome Transportation. Skilled in staff management and bilingual communication, adept at fostering a culture of excellence and efficiency. Achieved significant improvements in operations through effective problem-solving and employee motivation.
Overview
19
19
years of professional experience
Work History
Supervisor
Groome Transportation
07.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
School Bus Driver
First Student Transportation
08.2010 - 03.2022
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Administered first aid to passengers in need.
CNA
Kenyon Sunset Home
05.2009 - 05.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Recycling Truck Driver
Veolia Environmental Services
01.2007 - 05.2009
- Maintained a safe working environment with proper safety protocols and equipment usage.
- Safely navigated residential streets under various weather conditions while operating a large commercial vehicle for efficient material collection operations.
- Monitored inventory levels of reusable containers provided to customers, replenishing supplies as needed for uninterrupted service delivery.
- Participated in ongoing training sessions, staying informed about industry trends and advancements in recycling technology.
- Streamlined communication between drivers and supervisors, addressing concerns quickly and efficiently.
- Provided exceptional customer service when interacting with residents and community members, addressing any questions or concerns with professionalism and expertise.
- Coordinated with other drivers during high-volume periods or unexpected disruptions to ensure consistent coverage across assigned territories.
School Bus Driver
Laidlaw Transit
08.2005 - 01.2007
- Maintained punctual transportation service for students by adhering to established routes and schedules.
- Responded quickly to changing weather conditions or road hazards, adapting driving techniques accordingly to maintain safety standards.
- Managed emergency situations effectively, prioritizing student safety and well-being above all else.
- Implemented conflict resolution strategies among students when necessary, fostering a peaceful travel experience for all passengers.
- Enhanced safety by conducting regular vehicle inspections and maintenance procedures.
Education
Associate of Science - Surgical Technology
Rochester Community And Technical College
Rochester, MN05.2011
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Time Management
- Problem-Solving
- Bilingual- Spanish
- Schedule Management
- Employee Supervision
- Team Leadership
Timeline
Supervisor
Groome Transportation
07.2019 - Current
School Bus Driver
First Student Transportation
08.2010 - 03.2022
CNA
Kenyon Sunset Home
05.2009 - 05.2014
Recycling Truck Driver
Veolia Environmental Services
01.2007 - 05.2009
School Bus Driver
Laidlaw Transit
08.2005 - 01.2007
Associate of Science - Surgical Technology
Rochester Community And Technical College