Joyce Pipkins
Muskogee
Summary
Willing to relocate: Anywhere Authorized to work in the US for any employer Willing to relocate: Anywhere Authorized to work in the US for any employer
Results-driven Program Manager known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at using leadership, problem-solving, and adaptability to deliver projects on time and meet objectives. Bring focus on continuous improvement and team collaboration to drive success in complex environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Manager
Bios
Muskogee
01.2025 - Current
- Led cross-functional teams in the successful planning, execution, and delivery of complex programs within budget and timeline constraints
- Identified risks and issues proactively; developed mitigation strategies to minimize their impact on the program's outcomes
- Developed and implemented comprehensive residential program policies and procedures to ensure the safety, well-being, and growth of residents
- Managed a team of XX staff members in providing support services to residents, including counseling, case management, and life skills training
- Monitored resident progress through regular meetings and evaluations, adjusting care plans as necessary to promote positive outcomes
- Maintained accurate records of resident information, progress notes, incident reports, and other documentation required by regulatory agencies
- Implemented strategies to address behavioral issues among residents effectively while maintaining a supportive environment
- Coordinated with medical professionals to ensure access to healthcare services for residents when needed
- Analyzed data from outcome measurements system regularly to identify areas for improvement in service delivery
- Provided crisis intervention support during emergencies or challenging situations involving residents
- Conducted regular staff meetings/training sessions on topics such as trauma-informed care techniques or cultural sensitivity awareness
- Educated staff members on relevant regulations governing residential programs ensuring compliance at all times
- Managed the program budget and allocated resources effectively to meet program goals
- Developed and maintained positive relationships with community partners to enhance support services available to residents
- Coordinated transportation arrangements for residents attending appointments, job interviews, or other off-site activities
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Collaborated with functional managers to develop program resource plans and assign program resources.
- Analyzed data collected during the course of the program operations and reported results accordingly.
- Controlled expenditures and reported monthly actual performance.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Oversaw program compliance with requirements, schedule and budget.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
Program Manager
Premier Home Health Care Services, Inc.
Broken Arrow
03.2024 - 01.2025
- Developed and implemented comprehensive residential program policies and procedures to ensure the safety, well-being, and growth of residents
- Managed a team of XX staff members in providing support services to residents, including counseling, case management, and life skills training
- Monitored resident progress through regular meetings and evaluations, adjusting care plans as necessary to promote positive outcomes
- Maintained accurate records of resident information, progress notes, incident reports, and other documentation required by regulatory agencies
- Coordinated with medical professionals to ensure access to healthcare services for residents when needed
- Analyzed data from outcome measurements system regularly to identify areas for improvement in service delivery
- Provided crisis intervention support during emergencies or challenging situations involving residents
- Conducted regular staff meetings/training sessions on topics such as trauma-informed care techniques or cultural sensitivity awareness
- Educated staff members on relevant regulations governing residential programs ensuring compliance at all times
- Managed the program budget and allocated resources effectively to meet program goals
- Collaborated with volunteers in organizing special events or outings for residents
- Ensured compliance with all relevant health and safety regulations within the residential facility
Billing Specialist
Marquis Labs
Oklahoma City National Memorial
06.2022 - 12.2023
- Adjusting claims
- Correcting claims
- Correcting claims for diff insurance companies
- Medical records for claims
- Correcting claims through Claim MD
- Processed and reviewed billing statements for accuracy and compliance.
- Coordinated with departments to resolve billing discrepancies and inquiries.
- Managed customer accounts and ensured timely invoice generation.
- Communicated with clients regarding payment terms and outstanding balances.
- Collaborated with finance team to streamline billing processes and workflows.
- Investigated incorrect billings and processed refunds as necessary.
- Resolved discrepancies between customers' remittances and invoices received.
- Maintained accurate records of collections, adjustments and denials in the system.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Performed additional duties as assigned by management team.
- Submitted claims to insurance companies.
- Reviewed legal claims for accuracy and issues.
Certified Medical Assistant/Phlebotomist
Utica Park Clinic
Tulsa
05.2016 - 05.2019
- Assisted physicians with patient examinations and medical procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient referrals efficiently.
- Conducted vital sign assessments and recorded medical histories accurately.
- Provided patient education on treatment plans and medication usage.
- Collaborated with healthcare teams to improve patient care processes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
Habilitation Training Specialist
NCDC of Oklahoma
Tulsa
02.2011 - 08.2016
- Assist with oral and personal hygiene including bathing and then dressing
- Fully trained on Resident Modules
- Clean and fold all laundry and patient linens.
- Responsible for house cleaning and the preparation of meals
- Organize outings and the handling of money
- Use the two man lift and the mechanical lift daily
- Maintain organized daily and hourly documentation
- Developed individualized training plans for clients with developmental disabilities.
- Monitored client progress and adjusted training methods accordingly.
- Collaborated with families to ensure consistent support for client goals.
- Documented client interactions and maintained accurate records of progress.
- Provided support during daily living activities to promote independence.
- Advocated for client needs within community resources and services.
- Trained new staff on best practices in habilitation techniques and procedures.
- Provided support and training to clients in the areas of daily living skills, communication, socialization, mobility and behavior management.
- Participated in team meetings with other professionals involved in client care.
- Maintained detailed records of all services provided to clients including progress notes and incident reports.
Store Associate
Family Dollar
Tulsa
12.2012 - 03.2015
- Collected deposits
- Responsible for employee recruitment and management
- Completed branch paperwork
- Monitored and received vendors
- Provided excellent customer service
- Maintained a safe and secure environment for staff and customers via surveillance
- Ensured a clean environment for employees and customers
Education
Clinical Certified Medical Assistant/Certified Phlebotomy Technician -
Virginia College
Tulsa, OKSkills
- Psychiatric care
- Medical receptionist
- Phlebotomy
- Meal Preparation
- Account reconciliation
- Home care
- Anatomy Knowledge
- Patient interaction
- Medical records
- Data entry
- Venipuncture
- Injections
- Physiology Knowledge
- Microsoft Outlook
- EMR systems
- Customer service
- HIPAA
- Accounts receivable
- Computer literacy
- Time management
- Laboratory Experience
- ICD Coding
- Medical Imaging
- Patient observation
- Vital Signs
- Documentation Review
- Pain management
- Insurance Verification
- Epic
- Medical Terminology
Computer Skills
- Program development
- Policy writing
- Risk management
- Budget management
- Data analysis
- Team leadership
- Compliance management
- Community engagement
- Crisis intervention
- Staff training
- Effective communication
- Conflict resolution
- Problem solving
- Emotional intelligence
- Logistics operations
- Flexible and adaptable
- Detail-oriented
- Supply chain management
- Cross functional team builder
- Policy and procedure development
- Work delegation
- Influencing skills
- Onboarding and training
- Budget preparation
- Financial leadership
- Verbal and written communication
- Employee scheduling
- Team development
- Program leadership
- Quality assurance evaluation
- Remote team management
- Financial analysis
- Presentation creation and delivery
- Volunteer management
- Critical thinking
- Public speaking
- Good judgment
- Individual instruction
- Quality assurance
- Partnership development
Certification
- Driver's License
- CPR Certification
- Certified Medical Assistant
- Food Handler Certification
- BLS Certification
- CCMA, 03/01/16 to 03/01/20
- Clinical Certified Medical Assistant, 09/01/15 to 03/01/20
- Certified Phlebotomy Technician, Class D
- First Aid Certification
- CPI Certification
- RMA
- PMP
Languages
English
Professional Summary
Anywhere, US for any employer
Languages
English
Professional
References
References available upon request.
Timeline
Program Manager
Bios
01.2025 - Current
Program Manager
Premier Home Health Care Services, Inc.
03.2024 - 01.2025
Billing Specialist
Marquis Labs
06.2022 - 12.2023
Certified Medical Assistant/Phlebotomist
Utica Park Clinic
05.2016 - 05.2019
Store Associate
Family Dollar
12.2012 - 03.2015
Habilitation Training Specialist
NCDC of Oklahoma
02.2011 - 08.2016
Clinical Certified Medical Assistant/Certified Phlebotomy Technician -
Virginia College