Joyce Potter
Raleigh,NC
Summary
Caregiver and supportive to anyone that’s wanting to achieve success for themselves and anyone else. I am a team player and advocate.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Floor Technician
Compass Associates
10.2022 - 01.2023
- Performed routine cleaning of all floors, maintained accurate floor logs and checklists
Caregiver
Home Health Care
02.2022 - 12.2022
- Managed records of client progress & services performed, & reported changes in client condition
- Discussed prescriptions needed & taken with client and family to determine need & length of use
- Scheduled clients’ appointments, conducted follow ups calls & updated the system regarding outcomes
- Performed housekeeping duties & assisted with planning meals that adhered clients’ dietary request
Supervisor
USC
06.2020 - 01.2022
- Maintained personnel records, payroll, and prepared performance reports
- Organized workflow, ensured employees understood their duties and delegated tasks
- Resolved complaints or problems, ensured adherence to company policies
Supervisor
Dollar General
01.2019 - 01.2020
- Handled finances and prepared annual budget, organizing records of expenditure & sales figures
- Evaluated the supply and availability of stocks, and profit margins implementing safety measures
- Oversaw staff, monitored employee performance, and motivated employees to achieve targets
- Addressed customers’ requests, comments, and resolving complaints to engage repeat clientele
Supervisor
Pioneer Cafeteria
03.2017 - 12.2019
- Balanced cash sales to cash register drawers and submitted cash handling reports
- Managed required forms and records and ensured safety standards are followed
- Assisted with ordering, interviewing, production worksheets, and sales-cost analysis
- Communicated with students and parents regarding account balances to be resolved
Warehouse
Amazon
01.2015 - 01.2017
- Recorded diary logs into inventory and reported any discrepancies
- Performed inventory controls and kept quality standards high for audits
- Accepted incoming orders, counted inventory, and processed warehouse stock products
Caregiver
Private Duty
01.2012 - 01.2014
- Followed prescribed healthcare plans, administered medication & documented medications taken
- Recorded vital signs, including blood pressure, pulse, temperature, & respiration rate & updated files
- Observed patient behavior, including complaints & documented findings for investigation
- Collaborated & communicated with staff & family to establish care needed daily/ weekly
Education
Master of Science - Health Administration in Concentration Clinical Ca
Strayer University
Washington DCBachelor of Science - Management
Strayer University
Washington, DC12.2024
Human Nutrition Diploma - undefined
12.2022
Associate of Applied Science - Pharmacy Technician
Miller-Motte College
09.2022
Skills
- 10 years Customer Service Exp
- Compounding Medications
- Pharmacy Order Entry
- Managed Inventory/Quality Assurance
- Verified Insurance
- Medical Terminology Knowledge
- Proficient with Microsoft Office
- HIPAA Compliance Trained
Certification
- First Aid Certification 2023-05-07
- Reporting and Documenting Client Status and Care Certification 2023-05-14
- CPR Certification 2023-03-26
- National Caregiver Certification/Home Health Aide 2023-03-26
- The Fundamentals of Adult Family Homes Certification 2022-11-08
- 4- Hour Behavioral Health Career Exploration Certification 2022-11-08
- Career Certification in Home Care Professional 2020-09-16
Timeline
Floor Technician
Compass Associates
10.2022 - 01.2023
Caregiver
Home Health Care
02.2022 - 12.2022
Supervisor
USC
06.2020 - 01.2022
Supervisor
Dollar General
01.2019 - 01.2020
Supervisor
Pioneer Cafeteria
03.2017 - 12.2019
Warehouse
Amazon
01.2015 - 01.2017
Caregiver
Private Duty
01.2012 - 01.2014
Human Nutrition Diploma - undefined
Associate of Applied Science - Pharmacy Technician
Miller-Motte College
Master of Science - Health Administration in Concentration Clinical Ca
Strayer University
Bachelor of Science - Management
Strayer University