Gail Sterling
Sarasota,FL
Summary
Understanding Senior Property Manager looking to tackle new responsibilities and duties in the senior property management field. Over 12 of experience managing commercial buildings. Expertise in contract and lease negotiations and vendor service management. Reputable Senior Property Manager with sound knowledge of safety and building codes. Comprehensive experience steering improvement projects and building top-performing teams. Successful record of leading team of 13 staff members serving 435 manufactured Homes homes. Customer-oriented Senior Property Manager talented at supporting and cultivating excellent tenant relationships. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills. Positive and diligent work ethics, effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 12 years of Property Management experience paired with goal-oriented and performance-minded approach. Understanding Senior Property Manager looking to tackle new responsibilities and duties in the senior property management field. Over 12 years of experience managing commercial buildings. Expertise in contract and lease negotiations and vendor service management.
Overview
43
43
years of professional experience
Work History
Senior Property Manager
Cove Communities
09.2018 - 12.2021
- Investigated and resolved any tenant complaints.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Maintained building systems by working with maintenance services and supervised repairs.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Prepared Community annual budget, scheduled expenditures and collected monthly rent from tenants.
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Communicated effectively with owners, residents and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Analyzed and evaluated monthly and quarterly financial statements.
- Administered property-related budgets, reviewed invoices and tracked costs.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Maintained constant balance and accounting of property petty cash account.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Oversaw and enhanced work of Vendors and team members to promote optimal efficiency and obtain necessary results.
- Managed operations and leasing of upscale community of nearly 435 executive Manufactured homes.
- Prepared Community annual budget, scheduled expenditures and collected monthly rent from tenants
Property Manager
Newby Management
01.2011 - 09.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Boosted occupancy 100% by leveraging market knowledge and successful promotional strategies.
Real Estate Agent
Remax Realty
01.2006 - 01.2009
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Advertised client properties through websites, social media and real estate guides.
Small Business Owner
Corporation
11.1978 - 06.2005
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Education
CAM - Building And Property Maintenance
CAM
Sarasota, FL01.2010
High School Diploma -
Van Buren High School
Van Buren, OH06.1978
Skills
- Deposits Management
- Insurance Coordination
- Operating Cost Tracking
- Code Compliance
- Administrative Leadership
- Monthly Fee and Payment Collection
- Property Service Contract Administration
- Repair Planning
- Dispute Handling
- Tenant and Owner Liaising
- Sale and Rental Recordkeeping
- Violation Resolution
- Legal Issue Resolution
- Construction Project Oversight
- Maintenance Oversight
- Grounds and Facility Inspection
- Disturbance Handling
- Complaints Investigation
- Security Management and Enhancement
- Performance Assessment
Timeline
Senior Property Manager
Cove Communities
09.2018 - 12.2021
Property Manager
Newby Management
01.2011 - 09.2018
Real Estate Agent
Remax Realty
01.2006 - 01.2009
Small Business Owner
Corporation
11.1978 - 06.2005
CAM - Building And Property Maintenance
CAM
High School Diploma -
Van Buren High School
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