Joyce Sharp Easley
Fresno,CA
Summary
Professional Licensed Optician Team Leader with experience in providing top-notch customer service, fitting and adjusting eyewear according to prescriptions while ensuring patient comfort. Possess strong knowledge of lensometry, and frame adjustments. Demonstrated ability to consult with patients about lens and frame options, sight testing, and contact lens instruction. Remarkable problem-solving skills with a knack for maintaining accuracy in high-pressure situations. Have made significant contributions in enhancing patient satisfaction levels and streamlining optical processes in previous roles.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Licensed Dispensing Optician
Eye Q Vision
Fresno, CA
02.2018 - 05.2018
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Licensed Dispensing Optician
Essilor Luxottica
Visalia, CA
02.2017 - 05.2018
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Licensed Team Lead
Essilor Luxottica
Fresno, CA
08.2019 - Current
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Opened or closed the store daily and ensured all safety protocols were followed.
Licensed Dispensing Optician
Insight Vision Group
Fresno, CA
05.2018 - 08.2019
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Education
Medical Assistant
San Joaquin Valley College
Bakersfield05-1994
High School Diploma -
Arvin High School
Arvin, CA06-1993
Skills
- Schedule Management
- Performance monitoring
- Workplace Safety
- Key Performance Indicators
- Invoice Verification
- Complaint resolution
- Product Management
- Operations Management
- Coaching and Mentoring
- Diversity and Inclusion
Certification
- ABO Certificate #221240
- State Licensed Dispensing Optician #SDL6080
Timeline
Licensed Team Lead
Essilor Luxottica
08.2019 - Current
Licensed Dispensing Optician
Insight Vision Group
05.2018 - 08.2019
Licensed Dispensing Optician
Eye Q Vision
02.2018 - 05.2018
Licensed Dispensing Optician
Essilor Luxottica
02.2017 - 05.2018
Medical Assistant
San Joaquin Valley College
High School Diploma -
Arvin High School
- ABO Certificate #221240
- State Licensed Dispensing Optician #SDL6080
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