Joyce Vidato
Las Vegas,NV
Summary
Seasoned Lifestyle/Travel Manager with a background multiple sectors of the travel industry. Specializes in providing top-notch client experiences, managing complex schedules, and de-escalating tense situations. Known for creative problem solving, strong communication, and capacity to handle high-pressure environments. Previous roles demonstrated significant impact on client satisfaction and retention as well as compassionate yet professional demeanor.
Overview
9
9
years of professional experience
Work History
Lifestyle Manager/ Travel Agent
Ten Lifestyle Group
Las Vegas, USA
01.2022 - Current
- Communicate inbound and outbound with clients via a telephony system.
- Book flights, hotel reservations, and car services for clients internationally for a diverse client base.
- Secure dining and entertainment reservations.
- Became proficient in booking platforms like GDS and other supplier booking platforms.
- I worked remotely as an individual and with team members around the world.
- Speak with different suppliers while also managing commissions and invoices.
- Researched potential vendors and service providers to meet client's lifestyle needs.
- Manage my time to complete tasks by the agreed deadline.
- Answered customer inquiries via phone, email, and chat.
- Developed strong customer relationships to encourage repeat business.
- Record client feedback and escalations to find an effective solution.
Customer Service Representative
Comcast
Denver, USA
03.2020 - 01.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Logged tickets to assure they are dispatched to the correct department.
- Worked alongside Comcast technicians to schedule visits, provide techs with customers details, and communicate customers feedback about the visits.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer's internet service inquiries via phone and chat.
Amazon Fulfillment Associate
Amazon
Aurora, USA
12.2019 - 07.2020
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Packaged items for customers.
- Trained and handled heavy machinery.
- Used handheld scanners to key in data for packages.
Baker/Carry Out
Copeland's of New Orleans Restaurant
New Orleans, USA
01.2018 - 11.2019
- Prepared take-out orders for guests
- Prepared beautiful desserts for the restaurant.
- Assisted customers with orders in store and over the phone
- Preparing and delivering catering orders
- Ensured that all health regulations were followed at all times while working in the kitchen.
Store Associate/Stocker
Big Lots
New Orleans, USA
02.2019 - 05.2019
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Managed the cash register.
- Processed returns and exchanges according to company policy.
- Cleaned shelves, counters and tables to maintain organized store
- Greeted customers.
Self Checkout Host/Cashier
Walmart
Slidell, USA
01.2016 - 01.2018
- Welcomed customers, offering assistance to help find store items.
- Monitored self-checkout.
- Handled customer feedback and returns.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
High School Diploma -
Shades Valley High School
Irondale, Al05-2016
Some College (No Degree) -
Pearl River Community College
Poplarville, MSSkills
- Travel arrangements
- Commission processing
- Booking flights
- Reservations
- Microsoft Word
- Microsoft Excel
- Customer service
- Communication
- Problem-solving
- Money handling
- Guest services
- Call center
- GPS navigation knowledge
- Teamwork
- Catering
- Warehouse experience
- Restaurant experience
- Order fulfillment
- Technical Service
- Food preparation
- Serving experience
- Help desk
Timeline
Lifestyle Manager/ Travel Agent
Ten Lifestyle Group
01.2022 - Current
Customer Service Representative
Comcast
03.2020 - 01.2022
Amazon Fulfillment Associate
Amazon
12.2019 - 07.2020
Store Associate/Stocker
Big Lots
02.2019 - 05.2019
Baker/Carry Out
Copeland's of New Orleans Restaurant
01.2018 - 11.2019
Self Checkout Host/Cashier
Walmart
01.2016 - 01.2018
High School Diploma -
Shades Valley High School
Some College (No Degree) -
Pearl River Community College