Summary
Overview
Work History
Education
Skills
Timeline
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Joyce Williams

Fort Oglethorpe,Georgia

Summary

Accomplished Supervisor with a proven track record at Concentrix for enhancing team collaboration and problem-solving, leading to increased customer satisfaction. Expert in regulatory knowledge and personnel supervision, demonstrating exceptional multitasking and attention to detail. Achieved significant improvements in service quality and team morale through innovative training and leadership. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

Trace Supervisor

Concentrix
08.2018 - Current
  • Inbound and outbound calls assisting Callers with locating packages, set up pickups and returns.
  • Contacting stations for help with packages.
  • Empathy for callers who are in distress over issues.
  • Locating packages through application for issues with not being delivered.
  • Answered questions of new hires and always training on new ways to help others.
  • Inbound and outbound calls upto and sometimes beyond 75 calls while also working created cases.

Customer Service Supervisor

Walmart
08.2013 - 07.2018
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Assisted Customers with day to day issues, Cashed checks and issued money orders; money grams and returns.
  • Cashier on front line and departments when needed,

Teacher IV

Family Resource Agency
11.2001 - 07.2013
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained records for classroom and students ensuring privacy.
  • Trained new teacher trainees
  • Attending on going trainings to stay up to date on new and yearly
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
  • 12 years experience
  • Maintained NACYE accrediation to add to p
  • CDL for bus classroom maintained for 12 years.

Education

Associate of Arts - Early Childhood Education

Georgia Northwestern Technical College
Rock Spring Georgia And Online
06.2004

Skills

  • Maintenance Planning
  • Regulatory knowledge
  • Personnel Supervision
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking

Timeline

Trace Supervisor

Concentrix
08.2018 - Current

Customer Service Supervisor

Walmart
08.2013 - 07.2018

Teacher IV

Family Resource Agency
11.2001 - 07.2013

Associate of Arts - Early Childhood Education

Georgia Northwestern Technical College

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Joyce Williams