Joycelyn Williams Small
HSHS St. Elizabeth's Hospital
Belleville,IL
9
years of professional experience
Dependable switchboard operator with strong telephone etiquette and empathy. Expertise in training staff and implementing process improvements to enhance call management and service quality.
Work History
Switchboard Operator
9 Years 6 Months- Operated multi-line switchboard to efficiently manage incoming and outgoing calls.
- Directed emergency calls to appropriate medical staff, ensuring prompt response and patient safety.
- Maintained accurate call logs and patient information in hospital communication systems.
- Assisted visitors by providing information and directing them to relevant departments within the hospital.
- Monitored alarms and communication systems for immediate reporting of issues to maintenance teams.
- Trained new staff on switchboard operations, enhancing team efficiency and service quality.
- Implemented process improvements for call management, reducing wait times for callers significantly.
- Collaborated with various departments to streamline communication workflows and enhance overall operational efficiency.
- Connected callers with appropriate professional, department, or business.
Dietary Technician
4 Years 9 Months- Oversaw dietary assessments and developed individualized nutrition care plans for patients.
- Collaborated with healthcare team to ensure compliance with dietary regulations and patient needs.
- Educated patients and families on nutritional guidelines, promoting healthier eating habits.
- Managed inventory of food supplies, ensuring availability and quality standards were met consistently.
- Trained new staff on dietary protocols, enhancing team efficiency and knowledge retention.
- Monitored patient dietary intake and adjusted plans based on feedback and health progress.
- Developed strong relationships with vendors for optimal pricing negotiations on high-quality ingredients and products.
Education
Data Entry - Data Entry
- Dean's List
- Honor Roll
Associate of Arts - Social Work
GED
- Completed AP course in English, Math, Science, History
Skills
Operating switchboards
Quick-learning
Telephone operations
Dependability
Empathy and patience
Flexibility
Strong telephone etiquette
Answering questions
Work prioritization
Follow-up skills
Timeline
Switchboard Operator
HSHS St. Elizabeth's Hospital
02.2017 - CurrentRead More
Dietary Technician
HSHS St. Elizabeth's Hospital
02.2017 - 11.2021Read More
Grand Canyon University
Associate of Arts from Social Work
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Mansfield Buisness College
Data Entry from Data Entry
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East St Louis Sr High
GED
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