Summary
Work History
Education
Skills
Timeline
Generic

Joyce Wong

Plano,TX

Summary

Dedicated Server/Waitress with a proven track record at Yao Fuzi, enhancing guest experiences through exceptional service and a strong work ethic. Skilled in using POS systems and maintaining cleanliness, I excel in fast-paced environments, significantly improving operational efficiency. Known for building customer loyalty and adept at food safety practices, I bring both hard and soft skills to elevate dining satisfaction.

Work History

Server/Waitress

Hu's Cooking
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server/Waitress

Yao Fuzi
03.2024 - Current
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Associate of Arts -

CCP

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Professional Appearance
  • Cleanliness standards
  • Food safety practices
  • Dining area maintenance

Timeline

Server/Waitress

Yao Fuzi
03.2024 - Current

Server/Waitress

Hu's Cooking

Associate of Arts -

CCP

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Joyce Wong