Joyce Zellner
Council Bluffs,IA
Summary
RESULTS-DRIVEN PROFESSIONAL WITH A DYNAMIC PERSONALITY AND STRONG - SPIRITED WORK ETHIC, DEDICATED TO EXCEEDING ORGANIZATIONAL GOALS THROUGHT HIGH IMPANCE VPERFORMANCE AND EFFFICENCY
Overview
27
27
years of professional experience
Work History
Registrar - Emergency Room
Creighton University Hospital
2009.07 - Current
- Managed high-volume patient intake and admissions process, ensuring accurate data capture for treatment and billing systems.
- Optimized revenue cycle by verifying insurance co-pays, processing payments, and conducting monthly bank deposits, while educating patients on coverage details.
- Provided immediate, empathetic support to patients and visitors entering the Emergency Room, managing initial flow and contributing to a positive patient experience.
- Fostered critical cross-functional relationships with medical staff (Doctors, Nurses) and various hospital departments to streamline communication and patient handoffs.
- Onboarded and trained new Emergency Room staff on registration protocols, system utilization, and compliance standards.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Behavior Tech for Emotionally Disturbed Students
Broken Arrow Community Schools
2006.01 - 2009.07
- Collaborated with teachers to implement effective classroom management strategies and social skills training, including targeted one-on-one student support.
- Delivered academic and behavioral support utilizing positive reinforcement techniques to ensure consistency across all learning environments.
- Partnered with multidisciplinary staff to enhance educational support quality, maximizing student achievement and well-being.
- Managed and implemented individualized behavioral plans, successfully maintaining student focus and on-task behavior.
- Maintained detailed and accurate records regarding student progress and areas of concern to inform team-based educational planning.
Family Development Specialist/Foster Care Specialist
Camelot Care Center
1999.11 - 2005.04
- Spearheaded the successful startup and implementation of new foster care services.
- Managed comprehensive foster family development, including recruitment, training, and empowerment of a diverse population spanning various educational and social backgrounds.
- Oversaw all aspects of foster care compliance, handling initial licensing, re-licensing, and coordinating all related activities.
- Conducted thorough family evaluations and assessments to determine readiness for placement, identifying family strengths and weaknesses related to childcare experience.
- Directed program development, team building, and community involvement initiatives to enhance service delivery.
- Investigated allegations of child abuse, neglect, or threatened harm to ensure child safety and adherence to regulatory standards.
- Taught, modeled, and coached parental skills to foster families.
- Cultivated and maintained strong partnerships across internal teams and external network organizations.
- Secured donations and resources for various events benefiting the children in care.
Education
Bachelor of Arts - Human Services
BUENA VISTA COMMUNITY COLLEGE
STORM LAKE IA05.1998
Skills
- *CLIENT ASSESSMENT AND INTAKE
- *LIENT ADCOCACY AND SUPPORT
- *TEACHING AND TRAINING
- *PROBLEM SOLVING AND CRISIS INTERVENTION
- *REGLATORY AND COMPLIANCE AND DOCUMENTATION
- *POLICY DEVELEOPMNETN AND ENFORMCEMENT
- *BUDGIETING AND FINANCIAL MANAGEMENT
Timeline
Registrar - Emergency Room
Creighton University Hospital
2009.07 - Current
Behavior Tech for Emotionally Disturbed Students
Broken Arrow Community Schools
2006.01 - 2009.07
Family Development Specialist/Foster Care Specialist
Camelot Care Center
1999.11 - 2005.04
Bachelor of Arts - Human Services
BUENA VISTA COMMUNITY COLLEGE