Joyce Ann Johnston
Medford,OR
Summary
Proficient Store Manager dedicated to hiring top-notch associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
18
18
years of professional experience
Work History
Store Manager
In-N-Out Burger
05.2003 - 06.2021
- Oversee the day to day operations of the store.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained a staff of 65-100 associates.
- Managed P&Ls in multiple stores.
- Scheduled and conducted interviews.
- Employee training from onboarding, through entry-level management.
- Shift manager training and development, including quarterly performance evaluations.
- Upholding company Mission/Purpose Statement, policies, and procedures.
- Facilitate disciplinary process from coaching, counseling, and including termination.
- Set effective store schedules based on forecasted sales, individual employee knowledge, and service requirements.
- Ensuring adherence to federal and state labor laws.
- Excelled in standards for training, profitability, sales records, labor goals, and product quality.
Education
No Degree - Business Administration And Management
Mount San Antonio College
Walnut, CASkills
- Staff Training and Development
- Inventory Management
- Operations Oversight
- Time Management
- Team Leadership
- Food Safety
- Goals and Performance
- Employee Motivation
- Staff Management
- Organizational Effectiveness
- Customer Experience
- Leading Meetings
Volunteer Work
In-N-Out Burger Foundation • 2005 - 2017
Fighting Child Abuse: Annual golf tournament fundraiser. Provided an excellent, fun atmosphere for players (donors).
More than 1000 players, and 200 volunteers, raising $1M+ annually.
Languages
Tagalog
Native or Bilingual
Professional References
Greg Fairchild
Divisional Manager
In-N-Out Burger
(626)641-2859
grf53@sbcglobal.net
Previous Divisional Manager
Alex Frumusanu
VP of Quality and Operations
In-N-Out Burger
(925)586-5324
afrumusanu@innout.com
Previous Divisional Manager
Andy Rose
Regional Manager
In-N-Out Burger
(925)337-6258
arose@innout.com
Previous Regional Manager
Timeline
Store Manager
In-N-Out Burger
05.2003 - 06.2021
No Degree - Business Administration And Management
Mount San Antonio College
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