Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Joyce Anne De Leon

San Diego,CA

Summary

Motivated and adaptable student with a keen interest in enhancing real-world skills through dynamic roles. Skilled in effective communication and collaboration, bringing fresh perspectives and a strong work ethic. Currently enriching customer experiences as a Game Master, with aspirations for leadership and expanded responsibilities.

Overview

3
3
years of professional experience

Work History

Game Master

MindFox Escape
San Diego, California
07.2024 - Current
  • Facilitated immersive game experiences for participants in themed escape rooms.
  • Communicate effectively with management and co-workers to ensure that games are reset, started, and ended at their appropriate times.
  • Monitored player interactions to ensure fair play and adherence to rules.
  • Provided customer support by addressing inquiries and resolving issues promptly.
  • Conducted pre-game briefings to inform participants about rules and objectives.
  • Delivered timely and accurate direction to keep game moving and players interested and engaged.

Front Desk Assistant

San Diego State University, Viva
San Diego, CA
08.2023 - 05.2024
  • Greeted and assisted students, staff, and visitors at the front desk.
  • Managed phone inquiries and directed calls to appropriate departments.
  • Collaborated with team members to enhance front desk operations and service delivery.
  • Welcomed large volume of guests and improved overall customer service.
  • Ensured that all security procedures were followed according to school policy.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Assisted residential students' issues regarding their housing/living situation.

Director of Marketing

Residence Hall Association, SDSU
San Diego, CA
10.2022 - 05.2024
  • Developed comprehensive marketing strategies for student engagement and outreach.
  • Collaborated with cross-functional teams to create promotional materials and campaigns.
  • Managed social media platforms to enhance brand visibility and communication.
  • Conducted market research to identify trends and student preferences.
  • Implemented feedback mechanisms to improve marketing initiatives and services.
  • Attended weekly executive and general board meetings to collaborate on current events, future timelines, and targets for the semester.
  • Collaborate with the executive board and general body on marketing material.
  • Designed marketing materials such as shirts, bags, hats, etc.
  • Managed relationships with SDSU marketing and vendors.

Education

Bachelor of Arts - English Literature

San Diego State University
San Diego, CA
05-2026

High School Diploma -

Great Oak High School
Temecula, CA
06-2022

Skills

  • Game facilitation
  • Customer support
  • Team collaboration
  • Problem solving
  • Time management
  • Social media management
  • Point of sale
  • Effective communication
  • Proficient in Microsoft products
  • Transaction handling
  • Multitasking and organization

Affiliations

  • Creatives - painting, digital art, drawing, guitar, fiber arts, graphic design
  • Gaming
  • Makeup and fashion lover
  • Media (books, film, TV)

Timeline

Game Master

MindFox Escape
07.2024 - Current

Front Desk Assistant

San Diego State University, Viva
08.2023 - 05.2024

Director of Marketing

Residence Hall Association, SDSU
10.2022 - 05.2024

Bachelor of Arts - English Literature

San Diego State University

High School Diploma -

Great Oak High School

Similar Profiles

CREATE PROFILE