Hannah Silva
Roseville,CA
Summary
Seeking to transition into a new field after developing key skills in a dynamic and interactive environment. Strong background in managing and engaging diverse groups while maintaining high levels of organization and communication. Focused on leveraging these skills to contribute effectively in a new professional setting
Overview
4
4
years of professional experience
Work History
Game Master
Escapology
2026.07 - Current
- Monitored game progress and provided real-time support to enhance player interaction and satisfaction.
- Kept game and party rooms clean and neat for the next guests.
- Explained company policies, game rules and safety requirements.
- Watched guests closely to maintain current understanding of gameplay.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Cast Member
Chuck E Cheese
2024.12 - 2026.07
- Processed customer payments with accuracy and efficiency using POS systems, contributing to smooth transactions.
- Verified guest IDs before serving alcoholic beverages.
- Processed payments from customers accurately and efficiently using POS systems.
- Greeted guests warmly and engaged in conversation, enhancing their overall experience and satisfaction.
- Provided entertainment services at CEC Entertainment locations
Flight Crew
Sky Zone Trampoline Park
2024.07 - 2024.12
- Monitored jumpers' activities to reduce risky behaviors like double bouncing or flipping.
- Enforced rules and regulations to maintain safety for all trampoline users.
- Delivered exceptional customer service to create enjoyable interactions for all guests.
- Maintained a germ-free environment through consistent cleaning practices.
Retail
Target
2023.08 - 2023.09
- Organized product displays to enhance customer engagement and drive sales.
- Greeted customers upon entering the store and provided assistance.
- Greeted customers upon entering store, offering assistance to improve shopping experience.
- Stocked shelves with merchandise according to company standards.
Barista
Target
2023.03 - 2023.08
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Welcomed customers and efficiently took orders for coffee drinks, food items, and other beverages to ensure timely service.
- Ensured clean work environment by regularly wiping down counters, washing dishes, and maintaining clean floors for customer satisfaction.
- Processed customer payments accurately using cash registers, contributing to smooth transaction flow.
Dairy Queen Crew Member
Dairy Queen Grill & Chill
2023.02 - 2023.03
- Organized work area to support efficient operations.
- Served food quickly for positive guest experiences.
- Delivered food promptly to enhance customer satisfaction. for positive guest experiences.
- Greeted visitors warmly to foster excellent customer service.
Education
High School Diploma -
Rio Americano High School
Sacramento, CA2022-01
Skills
- Customer service
- Game Facilitation
- Guest Engagement
- Multitasking
- Self-motivated
- Adaptable scheduling
Timeline
Game Master
Escapology
2026.07 - Current
Cast Member
Chuck E Cheese
2024.12 - 2026.07
Flight Crew
Sky Zone Trampoline Park
2024.07 - 2024.12
Retail
Target
2023.08 - 2023.09
Barista
Target
2023.03 - 2023.08
Dairy Queen Crew Member
Dairy Queen Grill & Chill
2023.02 - 2023.03
High School Diploma -
Rio Americano High School