Joyce (Joy) Bittner
Benbrook, TX,TX
Summary
Administrative Assistant/Customer Service Rep adept at enhancing office operations and customer satisfaction, with experience at Southwest Airlines underscoring proficiency in a fast paced environment.
Extensive experience in administrative support to executive leadership notably at the Norman Veteran Center and Colorado Dept. of Mental Health, Office of Operations. Demonstrated exceptional organizational skills and teamwork, contributing to significant improvements in operational workflows and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Administrative Assistant to the Director
Okla Dept. Veterans Affairs-Norman Veterans Center
04.2012 - 11.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors to maintain excellent customer service.
- Maintained confidentiality of sensitive information by adhering to strict policies and implementing secure filing system.
- Drafted correspondence and other documents for three managers and other department heads in agency.
- Negotiated contracts with hospice companies and suppliers for office supplies, equipment and service.
- Opened and properly distributed incoming agency mail to promote quicker response to client inquiries.
Administrative Assistant
Oklahoma State Health Dept - Long Term Care
09.2008 - 04.2012
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained accurate comprehensive reports for management by collecting data from various agencies, analyzing trends, and presenting actionable insights
- Reviewed inspection reports created by nurse teams for statewide long term care facilities checking closely for clerical errors and to ensure packets were orderly compiled so coordinators could review and sign off on them.
- Supervised employee in Administrative Assistant position.
Reservations Ticket Sales Agent
Southwest Airlines, SWA
02.2007 - 02.2008
- Enhanced teamwork, collaborating closely with supervisor to ensure smooth operations in travel arrangements and optimal customer satisfaction.
- Answered incoming phone calls on a strict time limit and addressed questions, confirmed and booked flights per customer needs.
- Achieved excellence in meeting ticket sales guidelines, initiating proactive outreach to prospective clients and effectively closing ticket purchases.
- Maximized efficiency in handling high call volume, ensuring each client received prompt attention while maintaining accuracy in reservations at a time constrained pace.
Program Assistant I To Manager of State Operations
Colorado Dept Mental Health - Office of Operations
02.1999 - 10.2004
- Assisted with planning and coordinating day-to-day and special program activities for State Mental Health Agencies as well as other state agencies .
- Supported planning and coordination of various mental health programs and associated activities.
- Coordinated and communicated with external clients and vendors to support program objectives.
- Completed daily logs for management review.
- Served as corporate liaison and administrative support for Manager of Operations and partial support to his five Directors.
- Increased customer service success rates by quickly resolving issues.
Education
Business, Credit Management
Mesa State College
Grand Jct., CO09.1987
Diploma - All Required
Wynnewood High School
Wynnewood, OK05.1969
Skills
- Document Preparation
- Customer Service
- Phone Etiquette
- Information Confidentiality
- Office Management
- Executive Support
- Conflict Management
- Report Writing
- Travel Arrangements
- Multi-line phone proficiency
- Mail Management
- Teamwork and Collaboration
- Problem-solving abilities
- Organizational Skills
- Active Listening
- Customer relations and client communications
Timeline
Administrative Assistant to the Director
Okla Dept. Veterans Affairs-Norman Veterans Center
04.2012 - 11.2017
Administrative Assistant
Oklahoma State Health Dept - Long Term Care
09.2008 - 04.2012
Reservations Ticket Sales Agent
Southwest Airlines, SWA
02.2007 - 02.2008
Program Assistant I To Manager of State Operations
Colorado Dept Mental Health - Office of Operations
02.1999 - 10.2004
Business, Credit Management
Mesa State College
Diploma - All Required
Wynnewood High School
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