Joyce Kimiko Yu
Tewksbury ,Massachusetts
Summary
Detail-oriented and methodical Residential Loan Closer successful in assembling closing documentation for residential loans. Work quickly and accurately to meet strict standards, clear issues and prepare document packages. Handle industry-funded and government-backed loans with skill and efficiency. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
19
19
years of professional experience
Work History
Residential Loan Closer
Wakefield Co-operative Bank
Wakefield, MA
03.2019 - Current
- Manages, supports and performs loan closing includes home equity line of credit (HELOC) activities including working with loan officers, borrowers, closing agents, etc. to facilitate the closing of loans.
- Review insurance, title commitment, MLC, attorney and other closing information from closing agent. Validates and updates MortgageBot / Encompass with final loan information, fees and charges. Determines if additional documentation requires signatures at closing.
- Prepares closing documents such as note, mortgage, riders, etc. through document preparation software (DocMagic). Reviews, calculates and ensures funds and charges on Closing Disclosure (CD) or other settlement to closing agents. Works with closing agent to finalize Closing Disclosure (CD) to borrower(s) within 5-7 business days prior to closing. Delivers documentation closing package to closing agent via secure email or encrypted pdf files.
- Prepares new loan funding sheet and balances to CD fees and charges. Prepares New Loan worksheet/checklist for loan servicing new loan set up. Responsible for updating HMDA data on MortgageBot/Encompass and finalizes HMDA data worksheet. Funds loan on date of closing via IOLTA account deposit or wire transfer of funds. Prepares appropriate general ledger transactions.
- Transfers loan to closed loan status on MortgageBot / Encompass for pipeline reporting. Reconciles loans in process suspense general ledger on a monthly basis.
- Tracks and monitors conditions noted at closing such as holdback for septic system, construction loan completion, building permits, Trust closing documents. Corresponds with borrower(s), attorney and bank management for resolution.
- Validated and audited final signed documents in accordance with state, county and investor guidelines.
- Provides assistance for all loan servicing functions as needed including but not limited to, answering phone calls, responding to customer inquiries and obtaining post-closing missing file documentation.
- Handled as many as 15-30 closing files each month by effectively organizing, multitasking and prioritizing closing work.
- Specializes in responding to customers/borrowers using Chinese including Cantonese and Mandarin, both written and spoken.
- Keeps abreast of federal and state laws and regulations pertaining to consumer rights, nondiscrimination, fair credit reporting, HMDA, etc.
Residential Loan Closer
Northern Bank & Trust Company
04.2017 - 08.2018
- Successfully prepared, review and processed residential confirming, non-conforming, trust and new construction closing disclosure and closing packages for loan closings in a high volume environment.
- Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to all internal and external customers.
- Prepares all closing regulatory disclosures ensuring compliance with all federal, state, bank, and investor regulations and guidelines.
- Reviews the loan file ensuring that all pre-closing conditions have been met and that the file has been cleared to close by underwriting, work well as a team with the loan processors.
- Contacts the closing agent so that the closing is scheduled within the rate lock parameters.
- Prepares the closing documents based on the product, investor, regulatory and bank requirements
- Reviews and approves the final CD and the seller CD.
- Informs closing agent via closing instructions of any file or specific investor conditions that must be met at the closing.
- Validates that the closing package is complete and meet the investor/bank requirements and that the CD is approved before releasing the document package to the closing agent.
- Calculates loan disbursement and funds the closing agent IOLTA account on the disbursement day. Wires funds as necessary to closing agents who do not maintain IOLTA accounts. Also assist the new approved closing agent to set up the new IOLTA with the bank.
- Reviews closing package upon receipt and follows up on any missing or incorrectly executed documents. Using secure email system release closing package, send the wire and fund all the loans in a timely and efficient manner.
- Other special closing and post-closing tasks as may be assigned by management.
Front Desk Assistant
Bamboo Gourmet
09.2014 - 02.2017
- Take to-go orders by phone and in-person.
- Process customer payments by cash, gift, debt/credit-card.
- Answer phone calls regarding reservations, menu questions and business information.
- Ensure front desk counter supplies are thoroughly restocked and menus inserts are cleaned.
- Make certain all table settings, chairs in appropriate order and floor are cleaned. Completed all side work before and after showtimes.
- Start creating a daily task list including: lunch, break and dinner schedule and duties. Make adjustments if necessary.
- Coordinate with managers, wait staffs, bar tenders and kitchen staffs regarding special customer request.
- Training new front desk assistant with no working experience.
- Fill in for managers as needed for the restaurant opening and closing procedures and assist with dining room arrangements.
Loan Assistant / Loan Processor
Sun Mortgage Company, Inc.
05.2000 - 01.2012
- Responsible for starting all new customer files and maintaining files for active loan transactions.
- Analyzed and evaluated borrowers financial analysis/budget which included tax returns, social security number, bank statements and other sensitive information.
- Completed and reviewed forms with borrowers, collected the necessary documentation and appropriate fees.
- Processed and computed loan documents used Calyx Point.
- Ordered appraisal, title, 4506 T, VOE, VOD, SSA verification.
- Handled a high volume of incoming calls and emails from both clients, realtors, property management, insurance agency and closing attorney office.
- Monitored all incoming loan conditions via email, fax or mail.
- Assisted top loan officers in the areas of loan processing, loan documentation, loan closings including: reviewed and verified title commitments, homeowners insurance, tax information, fee sheet and HUD-1 settlement statement.
- Verified completeness of files with all necessary documents and signatures.
- Maintained database of information with computer data entry.
- Advanced skills in MS Office (Word, Excel, PowerPoint), Mortgage Software - Calyx Point, demonstrated ability to learn new computer programs quickly.
- Coordinated closings with borrowers, closing attorney and any other 3rd parties.
- Managed heavy workload in an efficient, organized and productive manner.
- Customer Service – Handled former customers mortgage inquiries with excellent telephone and communication skills. Answer questions the borrowers may have and direct him/her to the proper loan officer.
- Excellent relationships with Chinatown area with real estate agents, closing agents, insurance agents and the customers / borrowers.
Education
Bachelor of Science - Business Administration
University of Massachusetts - Lowell
Lowell, MA05.2025
Associate of Science - Business Administration
Fisher College
2000
Skills
- Attention to Details
- Effective Time Management
- Multitasking Skills
- Self-Learner
- Complex Problem Resolution
- Team Player
- Energetic and Organized
- Quality Assurance
- Mortgage Loan Closing
- Lending Software Systems
- Closing Disclosures
- Operational Efficiency
Accomplishments
English and Chinese (Cantonese & Mandarin)
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Residential Loan Closer
Wakefield Co-operative Bank
03.2019 - Current
Residential Loan Closer
Northern Bank & Trust Company
04.2017 - 08.2018
Front Desk Assistant
Bamboo Gourmet
09.2014 - 02.2017
Loan Assistant / Loan Processor
Sun Mortgage Company, Inc.
05.2000 - 01.2012
Bachelor of Science - Business Administration
University of Massachusetts - Lowell
Associate of Science - Business Administration
Fisher College