JOYCELYN EVERSOLE
Lomita,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Manager-Chanel
Bloomingdales , Beverly
09.2020 - Current
- Connect the business priorities to the daily activities of all associates
- Understand how brand training, events and product strategies drive sales
- Understand product strategies by Quarter/Season and provide clear direction to drive sales
- Review and analyze business performance-daily, weekly,monthly, seasonal, and annual sales results
- Review productivity levels, provide coaching/feedback, and partner store leadership on team performance
- Introduce customers to beauty products and build a rapport to identify hidden needs
- Self-motivated to stay current on brand related product knowledge and beauty trends
- Inspires teamwork to achieve sales goals and elevate the customer experience.
- Assisted in recruiting, hiring and training of team members.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Trained new employees on proper protocols and customer service standards.
Business Manager-Shiseido
Nordstrom Store, Shiseido
09.2019 - 09.2020
- Build long-lasting relationships with customers who have a passion for the latest cosmetics, beauty and fragrance trends
- Set and exceed company and personal sales goals while supporting the goals of the team
- Build and maintain strong vendor relationships to maximize business results
- Manage the scheduling and execution of vendor events and promotions
- Be a great team player by doing your part to keep the department ready for its close-up, including stocking, re-merchandising, display, merchandise transfers and light cleaning
- Competitive drive and entrepreneurial confidence to succeed in a commission-based environment
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Improved business profits through innovative cost containment and revenue generation techniques.
Spa Manager
Skin Beauty Spa
11.2016 - 08.2019
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Greeted spa guests warmly to create positive first impression of establishment.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
Esthetician
UlTA Beauty Store
09.2014 - 12.2016
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Practiced new makeup application techniques and color combinations to promote various makeup brands.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Sterilized equipment for patient treatments.
- Informed guests of appropriate products available to increase retail sales.
Education
Licensed Esthetician - Esthetician Licensed- State Board of CA
Marinello School of Beauty
Huntington Beach, CA09.2014
Bachelor of Science - Economics
La Consolacion College
Manila, Philippines05.1984
Skills
- Supervising, Organizing,
- Coaching, Training Sales
- Associates, Monitoring
- Inventory, Great Customer
- Service , Responsibility
- Knowledge, Client Tell,
- Management, Oriented,
- Leadership, Decision Making,
- Multitasking, Conflict
- Resolution, Team Leader,
- Driving Sales Interpersonal
- Skills Problem Solving,
- Transaction, Microsoft Office
- Word, Excel, EHR
- Software,Powerpoint, Access,
- Adobe, Strong Oral & Written
- Skills,Facials & Skin
- Treatment
- Staff Management
- Customer Relationship Management
- Staff Training
- Product Launching
- Analytical Thinking
- Strategic Initiatives
- Retail Operations Management
- Performance Evaluations
- Coaching and Mentoring
Accomplishments
- Supervised team of staff members.
- Resolved product issue through consumer testing.
- Achieved Good Customer Service through effectively helping with Customers
- Achieved the Goal by completing numbers with accuracy and efficiency.
Affiliations
Licensed Esthetician By State Board of CA and AWARD Top Skin Services
Certification
- Sales Manager Certificate by Shiseido
Multilingual English, Filipino, Japanese and Spanish, Top Skin Service,,Top Customer Service & Sell.
Top Skin Services in ULTA Store
Top Customer Service in Net Promoter Score in Bloomingdale's Store
Top 10 Seller performance every month in Bloomingdale's Store
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Japanese
Full Professional
Spanish
Professional Working
Timeline
Business Manager-Chanel
Bloomingdales , Beverly
09.2020 - Current
Business Manager-Shiseido
Nordstrom Store, Shiseido
09.2019 - 09.2020
Spa Manager
Skin Beauty Spa
11.2016 - 08.2019
Esthetician
UlTA Beauty Store
09.2014 - 12.2016
Licensed Esthetician - Esthetician Licensed- State Board of CA
Marinello School of Beauty
Bachelor of Science - Economics
La Consolacion College
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