Joycelyn Garcia
Thousand Oaks,CALIFORNIA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Arise
Thousand Oaks, CA
03.2020 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Certified Medical Assistant
Livinston Pediatric Clinic
Conroe, TX
12.2005 - 06.2011
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Scheduled appointments for patients via phone and in person.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
Education
Certified Medical Assistant - Health
American Commercial College of Texas
Odessa, TX06.2005
Skills
- Inbound and Outbound Calling
- Scheduling
- Data Collection
- Information Security
- Product Knowledge
- Appointment Scheduling
- Customer Service
- Typing Proficiency
- Call Center Operations
- Problem-Solving Abilities
- Technical Support
- Travel Planning
- Call Triaging
Timeline
Customer Service Representative
Arise
03.2020 - Current
Certified Medical Assistant
Livinston Pediatric Clinic
12.2005 - 06.2011
Certified Medical Assistant - Health
American Commercial College of Texas