Joycelyn Gyamfi
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
DESK ASSOCIATE
VCU Residential Life And Housing
08.2023 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Established relationships with guests to grow and retain client base.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
MAIL ASSISTANT
VCU Residential Life And Housing
08.2022 - Current
- Ensured proper handling of all mail and packages delivered to the mail centers.
- Proactively organize, forward, or return mail at set time intervals to ensure efficient service to residents.
- Show flexibility and adaptability in the performance of duties in order to respond to the changing needs, situation, and personalities of residents, staff, and peers.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
UNDERGRADUATE INTERN
NoParei Law Group
05.2022 - 09.2022
- Organized client meeting and created documentation of their needs.
- Drafted client contracts and affiliated documentation.
- Led client research to achieve client expectations.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Collaborated with senior management on new initiatives to build confidence.
GARDENER; PUBLIC SAFETY
MAYMONT FOUNDATIONS
03.2022 - 04.2022
- Assisting Lead Gardener with annual and periodic inspections
- Prune shrubs to maintain desirable limb structure
- Exercising an outgoing personality to communicate with the public about the park
- Managing and enforcing park regulations
- Educating and directing guest about event and interest of the park
Education
BACHELOR'S DEGREE - Political Science
VIRGINIA COMMONWEALTH UNIVERSITY (VCU)
Richmond, VA05.2024
High School Diploma -
Forest Park High School
Woodbridge, VA06.2021
Skills
- Microsoft office suite (excel, word, PowerPoint, OneDrive)
- Management
- Collaborative
- Communication
- Leadership
- Problem Solving
- Teamwork
- Adaptive
- Telephone etiquette
- Marketing support
- Organizational capabilities
- Customer service excellence
Awards Involvement
- African Student Union (ASU), Richmond, VA- 2021 – Present
- Minorities at Law, Richmond, VA- 2023 – Present
- Pre-Law Society, Richmond, VA- 2023 – Present
Certification
- IBM Certified Developer - Cloud Computing Certification
- IBM Certified Developer: Big Data Certification
Timeline
DESK ASSOCIATE
VCU Residential Life And Housing
08.2023 - Current
MAIL ASSISTANT
VCU Residential Life And Housing
08.2022 - Current
UNDERGRADUATE INTERN
NoParei Law Group
05.2022 - 09.2022
GARDENER; PUBLIC SAFETY
MAYMONT FOUNDATIONS
03.2022 - 04.2022
BACHELOR'S DEGREE - Political Science
VIRGINIA COMMONWEALTH UNIVERSITY (VCU)
High School Diploma -
Forest Park High School
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