Joycelyn Shula
Las Vegas,NV
Summary
Experienced security professional with a strong foundation in safeguarding secure environments. Skilled in managing access control, conducting thorough patrols, and promptly resolving security incidents. Demonstrated expertise in surveillance and risk assessment to ensure the safety and security of assets and personnel.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
08.2023 - Current
- Monitored event crowd for safety and compliance with security protocols.
- Conducted thorough inspections of bags and personal items to prevent prohibited items.
- Collaborated with event staff to manage access control and guest entry efficiently.
- Responded promptly to incidents, ensuring swift resolution and minimal disruption.
- Provided excellent customer service by addressing guest inquiries and concerns professionally.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security officer
Brosnan Risk Consultant
10.2023 - 03.2024
- Providing customer service acting as a deterrent.
- Conducted vehicle inspections to maintain operational readiness and safety.
- Patrolled and monitored premises in company vehicle and by foot.
- Prepared detailed incident reports documenting security events and actions taken.
- Monitored premises to ensure safety and security of staff and visitors.
- Responded promptly to emergencies, coordinating with law enforcement and emergency services.
Security specialist
Security Industry Specialists
08.2017 - 09.2023
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Oversaw credentialing activities for all employees, contractors visitors and consultants.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
Gate Attendant
Triton Security Company
07.2018 - 07.2019
- Monitored vehicle entry and exit, ensuring compliance with safety protocols.
- Assisted patrons with inquiries, providing exceptional customer service and support.
- Maintained accurate records of vehicle movements and visitor data for operational efficiency.
- Implemented conflict resolution strategies, mediating disputes to maintain a harmonious living environment.
- Utilized phone systems to route calls efficiently and accurately.
Loss Prevention Agent
PDF Security Solutions
03.2014 - 08.2017
- Reviewed CCTV footage regularly, identifying suspicious behavior patterns for further investigation or action.
- Assisted law enforcement in investigations, providing essential information that led to arrests and convictions related to retail theft incidents.
- Conducted undercover surveillance operations, leading to the successful identification and apprehension of shoplifters.
Education
Economics
Leflore high school
Mobile, Alabama05.1993
Skills
- Customer service
- Excellent communication skills
- Detailed oriented
- Guest relations
- Crowd control
- De-escalation techniques
- Hostile environment training
Certification
- Licensed PILB
- Certified Armed Guard
Timeline
Security officer
Brosnan Risk Consultant
10.2023 - 03.2024
Security Officer
Allied Universal Security Services
08.2023 - Current
Gate Attendant
Triton Security Company
07.2018 - 07.2019
Security specialist
Security Industry Specialists
08.2017 - 09.2023
Loss Prevention Agent
PDF Security Solutions
03.2014 - 08.2017
Economics
Leflore high school
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