Joycelyn Williams

• Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
• Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Used consultative sales approach to understand and meet customer needs.
• Set up appointments with potential and current customers to promote new products and services.
• Pursued existing and potential customers by phone, email and text message to generate leads and close sales.

• Participated in protocol development and monitoring of patient outcomes per established practice protocols for quality and performance improvement.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Evaluated patient histories, complaints, and current symptoms.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.

While working with Amazon

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps and business offices.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.