JOYCE M. FRONDA
Office Manager
Summary
Experienced Office Management and Administration Professional. Prioritize projects and multitask effectively to achieve project goals. Highly dependable and works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
Office Manager
Elekta
08.2019 - 07.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated special projects and managed schedules.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitate onboarding of new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reported to senior management on organizational performance and progress toward goals.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Administrative Assistant II, Engineering
Bellagio
9 2018 - 07.2019
- Interact with multiple vendors, contractors and high level Personnel
- Manage office inventory to maintain adequate stock levels for Engineering department
- Develop and update spreadsheets and databases to track, analyze and report
- Provide logistical support for meetings and events, including conference room reservations, agenda preparation, calendar maintenance and meeting minutes
- Assist with Purchase orders and invoicing for Engineering materials and services
- Perform research to collect and record hotel repairs data and trend in HotSos
- Manage Safety Training program
- Distribution and troubleshooting of mobile devices
- Oversee employee attendance record for 200+ employees and process Payroll bi-weekly
- Maintain Petty Cash
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Assisted coworkers and staff members with special tasks on daily basis.
Product Support Engineer
Sprinklr, Inc
10.2016 - 06.2017
- Triage support tickets submitted through Product Support help desk within SLA
- Assign technical tickets to appropriate Support teams
- Identify and escalate urgent issues, track and report trending issues
- Handle service interruptions and known issues, regularly keeping customers up to date on progress
- Work closely with Sales team to ensure the products purchased are enabled in a timely manner
- Responsible for internal housekeeping of customer information, documentation and analysis
- Take ownership of non technical customer tickets and provide resolution in a timely manner.
Postal Support Employee
USPS
11.2015 - 09.2016
- Prepare work area to ensure equipment, materials and labels are setup correctly
- Process high volume of incoming, outgoing mail/parcels using automated mail processing equipment and manual methods of sorting and distribution
- Dispatch mail in a timely manner and ensure it is loaded on to the truck at their allotted scheduled times
- Handle heavy mail/parcels weighing up to 70 lbs
- Provide excellent service to customers with Certified/Registered mail pick up, key orders, mail disputes and mail holds.
Account/Project Administrator
Control Power Concepts
02.2015 - 06.2015
- Project Tracking
- Purchase Orders/Change Orders
- Track deliverables
- Ensure timely payment to Vendors
- Invoicing and payments using Quickbooks
- Manage multiple business bank accounts and ensure deposits/debits accuracy
- Audit time cards and submit Paychex
- Audit business' Certificate of Insurance to ensure they are current
- Communicated with all stakeholders on job milestones
- Create project files and maintain filing system
- Coordinate Company functions.
Product Support Coordinator
ELEKTA, Inc
09.2005 - 09.2014
- Managed 300+ incoming customer calls per day as well as working on deadline driven Projects
- Lead and trained Triage staff
- Process high volume of work orders in a timely manner to ensure timely payment processing
- Provided Project Management support by creating new order cases to implement and schedule software installations
- Maintained filing and record keeping for Upgrades and Software Installation Procedure documentation
- Coordinate with warehouse vendor for toolbox shipment to Field Service Engineers on site
- Oversee cellular phone distribution
- FedEx Shipments
- Backup to Office Manager.
Education
General Education -
City College of San Francisco
San Francisco, CAHigh School Diploma - undefined
Abraham Lincoln High School
San Francisco, CASkills
Office Administration
Organizational Skills
Bookkeeping
Billing
Scheduling and calendar management
Excellent multi-tasking ability
Customer Relations
Document Management
Expense Reporting
Project Management
Inventory Control
Meeting planning
Human Resources
Event Coordination
Scheduling
Policy Development
Compliance Monitoring
Scheduling Coordination
Documentation and control
Clear oral/written communication
Payroll and budgeting
Workflow Planning
Supply Management
Team Bonding
Facility Management
Business Administration
Policy and procedure modification
Information Protection
Budgetary Planning and Administration
MS Office
Mail handling
Attention to Detail
Excellent Communication
Multitasking Abilities
Positive Attitude
Teamwork and Collaboration
Active Listening
Onboarding and Orientation
Timeline
Office Manager
Elekta
08.2019 - 07.2024
Product Support Engineer
Sprinklr, Inc
10.2016 - 06.2017
Postal Support Employee
USPS
11.2015 - 09.2016
Account/Project Administrator
Control Power Concepts
02.2015 - 06.2015
Product Support Coordinator
ELEKTA, Inc
09.2005 - 09.2014
Administrative Assistant II, Engineering
Bellagio
9 2018 - 07.2019
General Education -
City College of San Francisco
High School Diploma - undefined
Abraham Lincoln High School