Summary
Overview
Work History
Education
Skills
Timeline
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Joyci Isaula

North Las Vegas,NV

Summary

Resourceful cocktail server with background in providing top-notch service in high-volume dining environments. Skills include a deep knowledge of mixology, strong multitasking abilities, and keen attention to customer satisfaction. Proven ability to foster positive relationships with customers and team members while ensuring efficient operations. Made significant contributions to overall customer experience and restaurant atmosphere in previous roles.

Overview

4
4
years of professional experience

Work History

Cocktail Server

The George Sportsman
Las Vegas, NV
01.2024 - Current
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Provided exceptional service to high volume of daily customers.
  • Coordinated with management to organize special events and promotions.
  • Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience.
  • Coordinated with kitchen staff to ensure timely delivery of food orders.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Stocked service areas with supplies during slow periods.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.

Server

Master Kim Restaurant
Las Vegas, NV
05.2021 - 11.2023
  • Accurately recorded orders on cash register and point-of-sale system.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Followed health safety guidelines when preparing and serving food products.
  • Trained new employees to perform duties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Education

High School Diploma -

Clark Highschool
Las Vegas
06-2015

Skills

  • Adaptive team player
  • Food safety
  • Efficient multitasking
  • Effective customer upselling
  • Bilingual Spanish - English
  • Cash handling
  • Calculating tips

Timeline

Cocktail Server

The George Sportsman
01.2024 - Current

Server

Master Kim Restaurant
05.2021 - 11.2023

High School Diploma -

Clark Highschool

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Joyci Isaula