Joycie Collie
Port Allen,Louisiana
Summary
Dynamic insurance professional with nearly 30 years of expertise in customer service, office administration, and the insurance sector. Proficient in public relations, client communication, policy support, and streamlined office operations. Holds licenses in Life, Property, and Casualty Insurance, complemented by a strong commitment to customer-centric service and community leadership. Recognized for fostering strong client relationships and enhancing operational efficiency in diverse environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Insurance Office Professional
Clay Stewart – State Farm Insurance Agent
05.1997 - Current
- Provide long-term customer support and insurance service assistance
- Maintain strong client relationships through excellent communication and public relations skills
- Assist with office administration, policy servicing, and daily office operations
- Utilize computer and office software systems efficiently in a fast-paced environment
- Handle customer inquiries with professionalism and attention to detail
- Streamlined office procedures, improving operational efficiency and workflow management.
- Managed client communications to enhance service quality and customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
High School Graduate -
Port Allen High School
Skills
- Customer Service
- Public Relations
- Office Administration
- Computer & Office Skills
- Insurance Support Services
- Written & Verbal Communication
- Team Collaboration
- Organizational Skills
- Document management
Certification
- Licensed in Life Insurance
- Licensed in Property & Casualty Insurance
Community Leadership
West Baton Rouge Parish Council on Aging, Board Secretary, Participated in board leadership and organizational planning, Maintained meeting records and supported board communications, Assisted with community outreach and advocacy for senior services, Board of Directors Member | Past 4 Years
Timeline
Insurance Office Professional
Clay Stewart – State Farm Insurance Agent
05.1997 - Current
High School Graduate -
Port Allen High School