Joycie Mannan
Spring,TX
Summary
Dedicated and adaptable professional with experience in customer service, account management, and healthcare. Strong skills in communication, problem-solving, and building lasting client relationships. Proven ability to meet and exceed customer expectations, drive sales, and maintain high levels of service in fast-paced environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Account Specialist
Brand Launch
Houston, TX
05.2022 - Current
- Built and maintained strong client relationships, contributing to a 25% increase in account retention.
- Identified upselling opportunities during regular account reviews, helping drive sales and business growth.
- Collaborated with executive leadership to improve account strategies and track performance metrics.
- Provided exceptional service through proactive communication and attention to client needs.
Massage Therapist
Massage Envy
Spring, TX
07.2025 - 03.2026
- Delivered customized massage therapies to enhance client well-being and relaxation.
- Conducted thorough assessments of clients' needs to develop effective treatment plans.
- Educated clients on self-care techniques and post-treatment best practices for optimal results.
- Maintained cleanliness and organization of therapy rooms to ensure a welcoming environment.
Massage Therapist
Massage Heights
Houston, TX
11.2023 - 06.2024
- Delivered personalized massage sessions based on clients’ physical conditions, contributing to increased customer retention.
- Reviewed client history and needs to provide tailored care and maintain long-term relationships.
- Promoted health and wellness through client education, driving upsell of services such as massage packages.
- Managed scheduling and time efficiently to serve multiple clients per shift while maintaining high standards of care.
Line Cook
Wisdom Vegan Bakery & Cafe
Spring, TX
04.2022 - 05.2022
- Prepare the recipes giving by the chef. Keep station clean and orderly.
- Prepare orders when printed at the receipt printer.
- Do pre-close, then breakdown the station and put all ingredients away in the cooler or storage after closing.
- Lastly, sweep, mop, and remove trash before leaving.
Customer Service Intern
Central Texas College Career Center
Killeen, TX
11.2019 - 04.2020
- Assisted students and college staff by scheduling appointments and handling inquiries through phone and email.
- Created and maintained a filing system to improve access to information for the public.
- Ensured confidentiality and privacy while managing sensitive information.
Education
Certification - Phlebotomy
Oquirrh Mountain Phlebotomy School
Houston, TX07-2024
Trade School - Nursing
Exel School of Health
Houston, TXAssociate in Science (AS) - Culinary Arts
Central Texas College
Killeen, TX08-2021
Trade School - Massage Therapy
Lone Star College System
Houston, TX08-2013
Skills
- Customer Relationship Management
- Sales and Upselling Techniques
- Client Communication and Retention
- Data Entry and Documentation
- Time Management and Organization
- Quality Control and Compliance
- Problem Resolution and Client Satisfaction
- Confidentiality and Privacy
- Stress Management and Wellness Guidance
Accomplishments
I have experience with myofascial release techniques, and texas accredited CEUs in acupressure as a massage modality. I have experience working with special needs clients and the disabled population.
Certification
- Massage Therapy License
- Food Handler
Languages
Spanish
Limited Working
Hindi
Elementary
Timeline
Massage Therapist
Massage Envy
07.2025 - 03.2026
Massage Therapist
Massage Heights
11.2023 - 06.2024
Account Specialist
Brand Launch
05.2022 - Current
Line Cook
Wisdom Vegan Bakery & Cafe
04.2022 - 05.2022
Customer Service Intern
Central Texas College Career Center
11.2019 - 04.2020
Trade School - Massage Therapy
Lone Star College System
Associate in Science (AS) - Culinary Arts
Central Texas College
Trade School - Nursing
Exel School of Health
Certification - Phlebotomy
Oquirrh Mountain Phlebotomy School