JOYCLYN ROBINSON
Yukon,OK
Summary
Detail-oriented Intake Specialist and Administrative Support professional with a strong track record in client intake, records management, and data administration. Successfully reduced documentation errors and improved workflow efficiency while providing compassionate client support in fast-paced environments.
Overview
14
14
years of professional experience
Work History
INTAKE SPECIALIST
Colbert Cooper Hill Attorneys
Oklahoma City, OK
08.2019 - Current
- Conduct client intake assessments and gather required documentation to initiate legal services.
- Answer high-volume phone calls and assist prospective clients with intake procedures.
- Maintain accurate client records and ensure all documentation is properly filed and updated.
- Provide compassionate support to clients during sensitive situations.
- Collaborate with attorneys and staff to improve workflow efficiency and client service.
- Reduce documentation errors through thorough review and quality control procedures.
- Follow up with clients to obtain missing information and ensure timely case processing.
- Support organizational goals through effective communication and teamwork.
DATA ADMINISTRATOR SPECIALIST
IMCI
Oklahoma City, OK
02.2024 - 12.2024
- Managed data entry and database maintenance with a high degree of accuracy.
- Implemented data security procedures to support regulatory compliance.
- Performed software updates, system maintenance, and record audits.
- Organized and maintained electronic records to improve accessibility and efficiency.
- Assisted in troubleshooting data discrepancies and system issues.
- Supported business operations through accurate reporting and record management.
SAMPLE ADMINISTRATOR / RESULT REPORTER
ARL BioPharma
Oklahoma City, OK
11.2016 - 10.2018
- Verified laboratory information and maintained accurate records in Laboratory Information Management Systems (LIMS).
- Reported laboratory results while ensuring compliance with confidentiality standards.
- Prepared files for archiving and monitored document tracking processes.
- Answered customer inquiries and resolved concerns professionally and efficiently.
- Assisted with data management and reporting functions to support laboratory operations.
MASTER TEACHER
Create and Play Learning Center
Oklahoma City, OK
06.2015 - 10.2016
- Developed engaging lesson plans and hands-on learning activities.
- Created a positive and safe learning environment for students.
- Communicated regularly with parents regarding student progress and classroom activities.
- Implemented instructional strategies to support diverse learning styles.
DATA ENTRY SPECIALIST
Remedy Staffing Agency
Oklahoma City, OK
06.2012 - 10.2016
- Entered and maintained confidential client data with accuracy and efficiency.
- Reviewed data for completeness and accuracy prior to entry.
- Managed multiple priorities to consistently meet deadlines, ensuring timely data processing.
- Updated customer records and streamlined document filing systems to enhance retrieval efficiency.
- Generated reports and maintained databases, facilitating informed decision-making and supporting business operations.
Education
General Diploma -
Chandler High School
Chandler05-2001
Skills
- Intake assessments
- Case management support
- Crisis intervention
- Client relations
- Confidentiality and compliance
- Records management
- Data management
- File management
- Administrative support
- Microsoft Office Suite
- Problem solving
- Team collaboration
Timeline
DATA ADMINISTRATOR SPECIALIST
IMCI
02.2024 - 12.2024
INTAKE SPECIALIST
Colbert Cooper Hill Attorneys
08.2019 - Current
SAMPLE ADMINISTRATOR / RESULT REPORTER
ARL BioPharma
11.2016 - 10.2018
MASTER TEACHER
Create and Play Learning Center
06.2015 - 10.2016
DATA ENTRY SPECIALIST
Remedy Staffing Agency
06.2012 - 10.2016
General Diploma -
Chandler High School