Dionna Myles
Hilliard,FL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. I am a detail-oriented team player with strong organizational skills and I possess the ability to handle multiple projects simultaneously with a high degree of accuracy. I am confident in handling tasks independently and in teams with a highly organized approach to work.
Overview
5
5
years of professional experience
Work History
Behavioral Healthcare Counselor/ Intake Specialist
Starting Point Behavioral Healthcare
05.2022 - Current
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
- Created training content via documents and videos
- Identified areas of improvement within the intake process by regularly reviewing standard operating procedures and implementing changes as needed.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Trained and supervised new intake staff to deliver high-quality client care.
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Managed patients with substance dependence and co-occurring mental health disorders.
- Demonstrated excellent written and verbal communication skills.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
Mobile Response Team/ Emergency Crisis Line
Starting Point Behavioral Healthcare
04.2022 - Current
- Provides on-demand crisis intervention services to stabilize individuals wherever the crisis is occurring.
- Provides individuals in the community with updated resources for more individualized care.
- Managed high-stress calls effectively, utilizing active listening and problem-solving skills.
- Maintained up-to-date knowledge of crisis intervention techniques through ongoing professional development.
- Documented all interactions with callers accurately, maintaining thorough records for reporting purposes.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients experiencing mental health crises or suicidal ideation.
- Mentored new Crisis Line Workers, sharing expertise on effective communication strategies and de-escalation techniques during high-pressure interactions with callers.
- Established trust with diverse caller populations by demonstrating cultural sensitivity and inclusivity during all interactions.
- Prevented potential crises from escalating further by promptly identifying warning signs from callers'' descriptions and implementing appropriate intervention strategies.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Community Case Manager
Starting Point Behavioral Healthcare
12.2021 - 05.2022
- Enhanced client satisfaction by providing comprehensive case management services tailored to individual needs.
- Reduced service gaps for clients by coordinating with multidisciplinary teams and community resources.
- Promoted client independence through skill-building activities and goal-oriented interventions.
- Increased client access to essential services by building strong partnerships with local organizations and agencies.
- Achieved successful case closures by consistently monitoring progress, adjusting care plans as needed, and providing crucial support throughout the process.
- Served as a reliable source of information for clients, families, and colleagues regarding local community resources, healthcare services, entitlement programs eligibility, and other relevant topics.
CERT Commander
Folkston ICE Processing Center
12.2020 - 12.2021
- Skilled in extracting uncooperative detainees from their cells.
- Advanced knowledge of daily cell and housing unit searches for contraband.
- Ability to maintain professionalism in critical, chaotic situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent ability to employ authorized physical control and restraint procedures
- Quickly responded to aggressive detainees and controlled the incident before facility disruption.
New Hire Staff Trainer
Folkston ICE Processing Center
08.2020 - 12.2021
- Conducted group and individual training sessions based on staff and organizational learning needs.
- Efficient at teaching and motivating people in areas such as effective communication, policy and procedures, and de-escalation techniques.
- Served as a subject matter expert in various areas, providing valuable insights during staff meetings and decision-making processes.
- Recognized as an engaging presenter who effectively communicated complex concepts in easily digestible formats for diverse audiences.
- Analyzed team performance and identified opportunities for additional training.
- Prepared and presented supplementary learning material to support structured lessons.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Instructed weekly new hire and staff refresher classes to increase facility standards and conduct.
- Improved employee performance by designing and implementing comprehensive training programs.
- Increased employee retention rates by providing ongoing support and coaching for new hires.
- Achieved higher levels of job satisfaction among trainees with effective mentoring and guidance.
- Collaborated with department leaders to ensure alignment between training content and company goals.
Detainee Case Manager
Folkston ICE Processing Center
08.2018 - 12.2021
- Achieved positive detainee outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between detainees and court personnel through consistent follow-ups and progress updates.
- Coordinated essential services for detainees, resulting in improved overall well-being and self-sufficiency.
- Collaborated with multidisciplinary teams to address detainee needs and formulate tailored support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Provided crisis intervention support for detainees experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
Education
Masters of Social Work - Social Work
Valdosta State University
Valdosta05.2024
Certificate of Class 3 Law Enforcement Officer - Law Enforcement
South Carolina Criminal Justice Academy
Columbia, SC08.2015
Bachelor of Science - Public Safety Management
Florida State College At Jacksonville
Jacksonville, FL05.2014
Diploma -
Hilliard High School
Hilliard, FL05.2010
Skills
- Problem management
- Organizational Skills
- Training and Development
- Computer Skills
- Intervention Planning
- Counseling
- Crisis Intervention Techniques
- Intake Assessments
- Staff Management
- Verbal and Written Communication
- Key Performance Indicators
References
References available upon request.
Timeline
Behavioral Healthcare Counselor/ Intake Specialist
Starting Point Behavioral Healthcare
05.2022 - Current
Mobile Response Team/ Emergency Crisis Line
Starting Point Behavioral Healthcare
04.2022 - Current
Community Case Manager
Starting Point Behavioral Healthcare
12.2021 - 05.2022
CERT Commander
Folkston ICE Processing Center
12.2020 - 12.2021
New Hire Staff Trainer
Folkston ICE Processing Center
08.2020 - 12.2021
Detainee Case Manager
Folkston ICE Processing Center
08.2018 - 12.2021
Masters of Social Work - Social Work
Valdosta State University
Certificate of Class 3 Law Enforcement Officer - Law Enforcement
South Carolina Criminal Justice Academy
Bachelor of Science - Public Safety Management
Florida State College At Jacksonville
Diploma -
Hilliard High School
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