Dionna Myles
Hilliard,FL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. I am a detail-oriented team player with strong organizational skills and I possess the ability to handle multiple projects simultaneously with a high degree of accuracy. I am confident in handling tasks independently and in teams with a highly organized approach to work.
Overview
5
5
years of professional experience
Work History
Behavioral Healthcare Counselor/ Intake Specialist
Starting Point Behavioral Healthcare
Yulee, FL
05.2022 - Current
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
- Created training content via documents and videos
- Identified areas of improvement within the intake process by regularly reviewing standard operating procedures and implementing changes as needed.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Trained and supervised new intake staff to deliver high-quality client care.
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Managed patients with substance dependence and co-occurring mental health disorders.
- Demonstrated excellent written and verbal communication skills.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
Mobile Response Team/ Emergency Crisis Line
Starting Point Behavioral Healthcare
Yulee, FL
04.2022 - Current
- Provides on-demand crisis intervention services to stabilize individuals wherever the crisis is occurring.
- Provides individuals in the community with updated resources for more individualized care.
- Managed high-stress calls effectively, utilizing active listening and problem-solving skills.
- Maintained up-to-date knowledge of crisis intervention techniques through ongoing professional development.
- Documented all interactions with callers accurately, maintaining thorough records for reporting purposes.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients experiencing mental health crises or suicidal ideation.
- Mentored new Crisis Line Workers, sharing expertise on effective communication strategies and de-escalation techniques during high-pressure interactions with callers.
- Established trust with diverse caller populations by demonstrating cultural sensitivity and inclusivity during all interactions.
- Prevented potential crises from escalating further by promptly identifying warning signs from callers'' descriptions and implementing appropriate intervention strategies.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Community Case Manager
Starting Point Behavioral Healthcare
Yulee, FL
12.2021 - 05.2022
- Enhanced client satisfaction by providing comprehensive case management services tailored to individual needs.
- Reduced service gaps for clients by coordinating with multidisciplinary teams and community resources.
- Promoted client independence through skill-building activities and goal-oriented interventions.
- Increased client access to essential services by building strong partnerships with local organizations and agencies.
- Achieved successful case closures by consistently monitoring progress, adjusting care plans as needed, and providing crucial support throughout the process.
- Served as a reliable source of information for clients, families, and colleagues regarding local community resources, healthcare services, entitlement programs eligibility, and other relevant topics.
CERT Commander
Folkston ICE Processing Center
Folkston, GA
12.2020 - 12.2021
- Skilled in extracting uncooperative detainees from their cells.
- Advanced knowledge of daily cell and housing unit searches for contraband.
- Ability to maintain professionalism in critical, chaotic situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent ability to employ authorized physical control and restraint procedures
- Quickly responded to aggressive detainees and controlled the incident before facility disruption.
New Hire Staff Trainer
Folkston ICE Processing Center
Folkston, GA
08.2020 - 12.2021
- Conducted group and individual training sessions based on staff and organizational learning needs.
- Efficient at teaching and motivating people in areas such as effective communication, policy and procedures, and de-escalation techniques.
- Served as a subject matter expert in various areas, providing valuable insights during staff meetings and decision-making processes.
- Recognized as an engaging presenter who effectively communicated complex concepts in easily digestible formats for diverse audiences.
- Analyzed team performance and identified opportunities for additional training.
- Prepared and presented supplementary learning material to support structured lessons.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Instructed weekly new hire and staff refresher classes to increase facility standards and conduct.
- Improved employee performance by designing and implementing comprehensive training programs.
- Increased employee retention rates by providing ongoing support and coaching for new hires.
- Achieved higher levels of job satisfaction among trainees with effective mentoring and guidance.
- Collaborated with department leaders to ensure alignment between training content and company goals.
Detainee Case Manager
Folkston ICE Processing Center
Folkston, GA
08.2018 - 12.2021
- Achieved positive detainee outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between detainees and court personnel through consistent follow-ups and progress updates.
- Coordinated essential services for detainees, resulting in improved overall well-being and self-sufficiency.
- Collaborated with multidisciplinary teams to address detainee needs and formulate tailored support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Provided crisis intervention support for detainees experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
Education
Masters of Social Work - Social Work
Valdosta State University
Valdosta05.2024
Certificate of Class 3 Law Enforcement Officer - Law Enforcement
South Carolina Criminal Justice Academy
Columbia, SC08.2015
Bachelor of Science - Public Safety Management
Florida State College At Jacksonville
Jacksonville, FL05.2014
Diploma -
Hilliard High School
Hilliard, FL05.2010
Skills
- Problem management
- Organizational Skills
- Training and Development
- Computer Skills
- Intervention Planning
- Counseling
- Crisis Intervention Techniques
- Intake Assessments
- Staff Management
- Verbal and Written Communication
- Key Performance Indicators
References
References available upon request.
Timeline
Behavioral Healthcare Counselor/ Intake Specialist
Starting Point Behavioral Healthcare
05.2022 - Current
Mobile Response Team/ Emergency Crisis Line
Starting Point Behavioral Healthcare
04.2022 - Current
Community Case Manager
Starting Point Behavioral Healthcare
12.2021 - 05.2022
CERT Commander
Folkston ICE Processing Center
12.2020 - 12.2021
New Hire Staff Trainer
Folkston ICE Processing Center
08.2020 - 12.2021
Detainee Case Manager
Folkston ICE Processing Center
08.2018 - 12.2021
Masters of Social Work - Social Work
Valdosta State University
Certificate of Class 3 Law Enforcement Officer - Law Enforcement
South Carolina Criminal Justice Academy
Bachelor of Science - Public Safety Management
Florida State College At Jacksonville
Diploma -
Hilliard High School