Joyclyn Smith
Customer Service Representative/Advocate
Spartanburg,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
The Children's Place
Spartanburg, SC
05.2005 - 09.2007
- Provided primary customer support to internal and external customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Personal Trainer
Ymca Of Greater Spartanburg
Spartanburg, SC
05.2005 - 09.2007
- Trained clients during strength training, cardio vascular exercise and stretching.
- Designed specific workout systems for individual clients based on performance ability.
- Educated club members about relationship between nutrition and fitness.
Replenishment Team Member
JCPenney Outlet
Tempe, AZ
09.2007 - 11.2011
- Created seasonal displays to showcase new and promotional merchandise.
- Greeted and used service model to meet customers' needs.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Customer Service Associate
TJ Maxx
Anderson, SC
05.2011 - 10.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Financial Call Center Agent
Sitel-USAA
Spartanburg, SC
12.2017 - 08.2022
- Responded to customer requests for products, services and company information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Addressed customer account discrepancies and concerns.
- Assisted customers by answering questions and responding to inquiries.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed and administered customer loan proposals.
Medicaid Eligibility Specialist
South Carolina Department of Health and Human Services
Spartanburg, SC
08.2022 - 07.2024
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
Government Relations Specialist
BeneLynk
Sunrise, FL (remote)
07.2024 - 01.2026
- Assist members from different Healthcare plans(Aetna, Humana,
United Healthcare, BlueCross Blueshield) obtain Medicaid health
coverage.
• Coordinated with state agencies to track application statuses
• Filed appeals for wrongfully denied Medicaid applications
• Acted as Authorized Representatives in fair hearings
• Collected and submitted verifications to expedite approvals
• Maintained accurate case documentation and compliance
Education
Certification - NASM Nutrition Certification
National Academy of Sports Medicine
Phoenix, AZ2023
Certification - Women's Fitness Specialist
National Academy of Sports Medicine
Phoenix, Arizona2023
Certification - NASM Certified Personal Trainer
National Academy of Sports Medicine
Phoenix, AZ2023
Associate - Paralegal
National Paralegal College
Phoenix, AZ02.2021
Certificate - Medical Coding And Billing
Ultimate Medical Academy - Clearwater
Clearwater, FL06.2015
Certificate - Personal Training
Greenville Technical College
Greenville, SC05.2005
Skills
- Upbeat and Positive Personality
- Intakes and Assessments
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Customer Account Management
- Verbal and Written Communication
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Understanding Customer Needs
- Strong Analytical and Problem Solving Skills
- Microsoft Office Suite
Timeline
Government Relations Specialist
BeneLynk
07.2024 - 01.2026
Medicaid Eligibility Specialist
South Carolina Department of Health and Human Services
08.2022 - 07.2024
Financial Call Center Agent
Sitel-USAA
12.2017 - 08.2022
Customer Service Associate
TJ Maxx
05.2011 - 10.2012
Replenishment Team Member
JCPenney Outlet
09.2007 - 11.2011
Customer Service Representative
The Children's Place
05.2005 - 09.2007
Personal Trainer
Ymca Of Greater Spartanburg
05.2005 - 09.2007
Certification - NASM Nutrition Certification
National Academy of Sports Medicine
Certification - Women's Fitness Specialist
National Academy of Sports Medicine
Certification - NASM Certified Personal Trainer
National Academy of Sports Medicine
Associate - Paralegal
National Paralegal College
Certificate - Medical Coding And Billing
Ultimate Medical Academy - Clearwater
Certificate - Personal Training
Greenville Technical College