Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Joyeuse Umutoni

Charlotte,NC

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience
3
3
Certifications

Work History

Direct Support Professional

Sevita
Phoenix, Arizona
08.2023 - 01.2025
  • Assisted individuals with daily living activities and personal care needs.
  • Implemented individualized support plans tailored to client requirements.
  • Collaborated with team members to ensure consistent care delivery.
  • Documented daily progress notes and maintained accurate client records.
  • Educated clients on life skills and coping strategies for independence.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.

Behavioral Health Technology

Track House Life
04.2021 - 08.2021
  • Provided companionship and emotional support to enhance client well-being.
  • Administered medications according to prescribed schedules and guidelines.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Laundered clothing and bedding to prevent infection.

Solutions Specialist

copper state credit union
Phoenix, Arizona
07.2019 - 01.2021
  • Assisted members with account inquiries and transaction processing.
  • Provided product knowledge to support members in financial decisions.
  • Coordinated member services to enhance satisfaction and resolve issues.
  • Maintained accurate records of member interactions and transactions.
  • Resolved customer account and billing problems.
  • Reduced case backlog by expediting resolutions.

Education

High School Diploma -

Alhambra & Metro Tech High School
Phoenix, AZ
05-2019

Organization Leadership -

Gateway Community College
Phoenix, AZ

Skills

  • Individualized support planning
  • Medication administration
  • Daily living assistance
  • Behavior monitoring
  • Client record management
  • Emotional support
  • Transaction processing
  • Customer support
  • Issue resolution
  • Team collaboration
  • Record keeping

References

  • Ingabire Divine, 01/01/17, 05/31/19, (602)884-0690
  • Mbabazi Tantine, (602)334-5306
  • Bienfait I Rudason, (463)224-9126

Certification

CPR

Timeline

Direct Support Professional

Sevita
08.2023 - 01.2025

Behavioral Health Technology

Track House Life
04.2021 - 08.2021

Solutions Specialist

copper state credit union
07.2019 - 01.2021

High School Diploma -

Alhambra & Metro Tech High School

Organization Leadership -

Gateway Community College
Joyeuse Umutoni