Joyrissa Dones
Oxnard,CA
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
1
1
year of professional experience
Work History
Assistant Supervisor
Fortune Commodities
Oxnard, CA
07.2023 - Current
- Monitored employee performance and conducted regular reviews to identify areas for improvement.
- Trained new staff members on company policies, procedures and job expectations.
- Adhered to company policies and guidelines while managing daily operations of the store.
- Coordinated daily activities and supervised staff to ensure efficiency.
- Collaborated with managers from other departments to ensure smooth workflow across the organization.
- Performed cashier duties such as processing payments, issuing receipts and balancing cash drawers at the end of shifts.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Trained new employees on company policies, job duties, and performance expectations.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Implemented quality control measures, significantly reducing error rates.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Arts - Public Administration
Isabela State University
Isabela, Philippines04-2009
Skills
- Personnel Management
- Staff motivation and discipline
- Employee Relations
- Task Delegation
- Process Improvements
- Expense Tracking
Timeline
Assistant Supervisor
Fortune Commodities
07.2023 - Current
Bachelor of Arts - Public Administration
Isabela State University