Microsoft Word
Joy V. Mitchell
Chief Operations Officer
Hayward,CA
Summary
Forward-thinking professional offering more than 15 years of experience working in construction and technology. Excellent track record leading IT initiatives, teams and programs for startup and established business environments.
Overview
15
15
Plus years of professional experience
1
1
Year of post-secondary education
Work History
Chief Technology and Operations Officer
Blaqmoji LLC
Hayward, CA
2019.07 - Current
- Led design of ~200 emoji stickers, resulting in 4.1 customer rating on Apple App Store.
- Produced first emoji sticker app to provide black history fact on click and hold.
- Designed and presented pitch deck that led to 120% investment.
- Spearheaded 5 third-party contract negotiations to obtain favorable pricing and scheduling parameters with international teams.
- Developed and implemented long-term strategic technological roadmap.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
Consultant - Project Manager
G2-Integrated Solutions
San Ramon, CA
2018.08 - 2020.12
- Managed $40M+ annual portfolio of 30+ construction projects.
- Drove operational improvements resulting in savings of $5M+.
- Saved client $1.8M+ using critical thinking to break down problems, evaluate solutions and make decisions.
- Averaged less than 5% variance from budget with excellent planning and consistent expense monitoring.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed and executed pre-construction milestones on project schedule.
Consultant - Business Strategy Manager
JV Mitchell Consulting
Hayward, CA
2016.02 - 2018.08
- Created actionable development plans and budgets for new $30k/site annual revenue stream.
- Mapped and redesigned admissions process for graduate school, leading to increased scalability, more effective marketing and better communications.
- Provided digitization expertise and managed creation of strategic roadmap for non-profit.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
Chief Technology and Operations Officer
Pocket.rev
Fremont, CA
2013.07 - 2018.08
- Conducted marketing campaigns resulting in 18% offer conversion rate and partnerships with 3 faith based organizations.
- Created 2 iterative product releases using WordPress.
- Led product vision, strategy, design, marketing, and development for faith and tech startup.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Consultant - Project Manager
HBK Engineering
Fremont, CA
2015.01 - 2016.12
- Built relationships with 3 consulting companies to establish partnerships for long-term business growth.
- Prepared strategic growth plans for west coast expansion based on company goals and expectations.
- Identified opportunities to cross or up-sell engineering services and communicated customer needs to appropriate team.
- Performed analysis of competition to determine engineering service strengths and weaknesses.
Manager
North Shore Gas
Waukegan, IL
2011.09 - 2013.07
- Managed $41M operations, maintenance, and capital annual budget.
- Worked in matrix management environment with oversight of operations and maintenance supervisors, compliance, administration, and safety.
- Directed initiatives to achieve 100% regulatory compliance, foster good field inspection practices and meet safety standards.
- Developed and rolled out new policies designed to bolster productivity and reduce overall compliance costs.
Manager
Peoples Gas
Chicago, IL
2007.04 - 2011.09
- Oversaw $100M project from vision and creation to rollout and delivery.
- Gathered project requirements with prospective users to develop business requirements documents, functional requirements documents and user mockups.
- Re-designed and automated processes resulting in over $1M in cost savings annually.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
Education
Software Engineering - Full Stack Web Developer
2021.05 - Current
Bachelor of Science - Engineering
Skills
IT Management and Delivery
Project Management
Business Development
Operations Management
Compliance Oversight
System Design and Implementation
Strategic Planning
Financial Management
Software
Microsoft Excel
Microsoft PowerPoint
Microsoft Project
Microsoft Visio
HTML
CSS
Timeline
App Academy Open - Software Engineering, Full Stack Web Developer
2021.05 - Current
Chief Technology and Operations Officer - Blaqmoji LLC
2019.07 - Current
Consultant - Project Manager - G2-Integrated Solutions
2018.08 - 2020.12
Consultant - Business Strategy Manager - JV Mitchell Consulting
2016.02 - 2018.08
Consultant - Project Manager - HBK Engineering
2015.01 - 2016.12
Chief Technology and Operations Officer - Pocket.rev
2013.07 - 2018.08
Manager - North Shore Gas
2011.09 - 2013.07
Manager - Peoples Gas
2007.04 - 2011.09
University of Michigan - Ann Arbor - Bachelor of Science, Engineering