Jozell Neal
San Francisco,CA
Summary
Customer-focused professional with 4+ years of experience in grocery, food service, and cleaning roles, known for strong customer support, POS transactions, and problem solving. I am great at adapting to changing roles and situations.
Overview
8
8
years of professional experience
Work History
In-Store Shopper / Front-/End Checker
Safeway
San Francisco, CA
01.2026 - Current
- Picked online grocery orders for Safeway customers using handheld scanning devices.
- Substituted unavailable items with approved alternatives to ensure customer satisfaction.
- Bagged and staged completed orders in Safeway pickup areas.
- Greeted and assisted customers to enhance shopping experience and build rapport.
- Operated register, handled cash and processed credit card transactions.
- Engaged casual shoppers by providing information on featured products and recommending merchandise to drive sales.
House Cleaner
Green Cleaning Services
San Francisco, California
12.2023 - 11.2025
- Cleaned homes following specific and detailed protocols and requests.
- Cleaned client spaces thoroughly using eco-friendly products for Green Cleaning Services, ensuring a healthy environment.
- Disinfected bathrooms, kitchens, and shared spaces to company standards
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Washed and dried dishes to maintain a clean and orderly kitchen.
- Coordinated home cleaning schedules based on client availability, optimizing cleaning efficiency and client satisfaction.
Server/Restaurant Cashier
Salumeria
08.2023 - 08.2024
- Provided exceptional service to a high volume of daily customers.
- Provided excellent customer service to ensure satisfaction.
- Took food and beverage orders accurately, relaying requests to kitchen staff for timely preparation.
- Described Salumeria menu items, wines, cheeses, and cured meats to guests.
- Anticipated guest needs and resolved table concerns with calm, professional service, enhancing the dining experience.
- Ensured tables were properly set and cleared to maintain dining flow following Salumeria dining room standards.
- Delivered exceptional customer service, contributing to overall guest satisfaction and repeat visits.
- Maintained clean, organized service areas and restocked dining supplies.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
Prepared Foods Team Member
Whole Food Market
Venice Beach, and San Francisco
08.2018 - 09.2023
- Stocked prepared foods cases with fresh, labeled, and rotated menu items.
- Monitored food temperatures and upheld sanitation standards throughout prep areas.
- Assisted shoppers with prepared foods questions, ingredients, and allergy concerns.
- Packaged grab-and-go items while ensuring safe handling and portion control for customer satisfaction.
- Assisted team members during peak hours to maintain workflow efficiency in Whole Foods Market prep operations.
- Trained new team members on prepared foods department operations, facilitating smoother onboarding and team integration.
- Prepared customized menu items for special catering orders.
Education
High School Diploma -
Willow Park High
Apple Valley, CA05-2002
Skills
- Handheld scanning
- Order picking
- Item substitution
- Grocery replenishment
- Order staging
- POS transactions
- Customer support
- Onboarding support
- Problem solving
- Time management
- Adaptability and flexibility
- Customer satisfaction
Timeline
In-Store Shopper / Front-/End Checker
Safeway
01.2026 - Current
House Cleaner
Green Cleaning Services
12.2023 - 11.2025
Server/Restaurant Cashier
Salumeria
08.2023 - 08.2024
Prepared Foods Team Member
Whole Food Market
08.2018 - 09.2023
High School Diploma -
Willow Park High