Jozelynn Rodriguez
Laredo,TX
Summary
Professional with experience in patient care, office duties, and therapeutic support. Skilled in managing appointments, maintaining records, and assisting with patient treatments. Strong focus on team collaboration and achieving results. Reliable, adaptable, and able to meet changing needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant/Front/Back office
Gibson Chiropractic
Laredo, TX
10.2023 - 05.2024
- Organized patient files and maintained accurate records.
- Billing and Insurance
- Assisted patients with scheduling appointments and managing insurance claims.
- Coordinated patient care by preparing treatment rooms and maintaining equipment hygiene.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality
In Home Provider
St. Benedicts Home Health
06.2018 - 03.2023
- Assisted clients with daily living activities, ensuring comfort and safety in home environments
- Provided transportation and appointments management.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Wound Care Technician
LAREDO MEDICAL CENTER
Laredo, TX
08.2021 - 12.2021
- Assessed wound healing progress, taking photographs as needed for documentation purposes.
- Observed infection control measures while performing duties associated with wound care treatments.
- Performed dressing changes on patients with acute and chronic wounds.
- Provided education to patients regarding wound care instructions and medications.
- Conducted regular rounds throughout the facility to identify new wounds requiring attention or existing wounds that need additional interventions.
- Ordered laboratory tests as directed by physician orders for diagnosis and treatment planning purposes.
- Monitored vital signs before and after treatment sessions.
Customer Service Representative
Concentrix
Laredo, TX
08.2019 - 11.2019
- Analyzed customer feedback to identify trends and recommend improvements in service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Lyndon B Johnson
Laredo TxMedical Assistant (Certificate) -
Laredo Community College
06.2023
Skills
- Appointment scheduling
- Medical terminology
- Insurance verification
- Data entry efficiency
- Patient care
- Medical billing
- Electronic health records handling
- Insurance billing
- Front desk administration
- Certified medical assistant
- Insurance claims
Certification
- Certified Medical Assistant
- BLS Certification
- CPR Certification
Languages
Spanish - Fluent
English - Fluent
Bilingual
Timeline
Chiropractic Assistant/Front/Back office
Gibson Chiropractic
10.2023 - 05.2024
Wound Care Technician
LAREDO MEDICAL CENTER
08.2021 - 12.2021
Customer Service Representative
Concentrix
08.2019 - 11.2019
In Home Provider
St. Benedicts Home Health
06.2018 - 03.2023
High School Diploma -
Lyndon B Johnson
Medical Assistant (Certificate) -
Laredo Community College