Jozephine Paulson
Grantsburg,WI
Summary
I’ve always been drawn to experiences that trigger adrenaline. I recently adopted an adorable kitten which is currently my biggest roller coaster, he has taught me even more about patience and care – qualities I believe are essential in customer service. Growing up with two sisters and moving around a lot - it has made me incredibly adaptable and quick on my feet. I know who I am and I am grateful I have that skill and certainty in my life. While I enjoy my personal time, I also thrive in team environments where I can contribute to a shared goal.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
A&W
Siren, Wisconsin
05.2025 - Current
- Operated kitchen equipment safely and efficiently during meal preparation.
- Prepared food items according to company standards and safety guidelines.
- Maintained cleanliness and organization of workstations and dining areas.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Assembled and served meals according to specific guest requirements.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Adhered to health department regulations regarding food handling procedures.
- Upheld high standards of productivity and quality in operations.
Waitress/Table Busser
Country Cafe
Grantsburg, WI
06.2024 - 09.2024
- Provided excellent customer service in a fast-paced cafe environment.
- Took customer orders and accurately entered them into the POS system.
- Prepared and served food and beverages according to cafe standards.
- Handled customer inquiries and resolved issues promptly and courteously.
- Managed cash register transactions and processed payments efficiently.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
None - Cosmetology
Connections Academy
Online05-2027
Skills
- Attention to detail
- Menu recommendations
- Cash handling
- Order taking
- Ordering procedures
- Active listening
- Complaint resolution
Certification
- CervSafe Food Handler Certification
Timeline
Crew Member
A&W
05.2025 - Current
Waitress/Table Busser
Country Cafe
06.2024 - 09.2024
None - Cosmetology
Connections Academy