Jozetta Reid
LaBelle
Summary
Achieved personal growth through active engagement in learning opportunities. Enhanced adaptability and performance by acquiring new skills. Delivered consistent dedication to work in pursuit of a fresh start.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Burger King
LaBelle, FL
05.2022 - 02.2026
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
- Developed and implemented training programs to enhance staff performance and retention.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Analyzed customer feedback to drive menu improvements and service enhancements.
- Coordinated scheduling and staffing to align with peak business hours, improving efficiency.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Monitored financial performance, implementing cost-saving measures while maintaining quality standards.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Fostered positive work environment, leading to decrease in staff turnover.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Coordinated with catering staff to deliver food services for special events and functions.
Dental Assistant
Family Health Center
Lehigh Acres, FL
10.2019 - 08.2021
- Assisted dentist during various treatment procedures including fillings, extractions, root canal therapy, crown preparation, crown delivery, and impressions.
- Facilitated engaging activities for children and adults, fostering inclusive participation.
- Executed dental radiograph acquisition and development processes.
- Assisted in gathering patient medical history. Recorded blood pressure and pulse measurements. Supported healthcare team in monitoring patient vitals.
- Oversaw preparation and sterilization of instruments and equipment.
- Facilitated patient comfort and support throughout dental treatment processes.
- Educated patients on oral care protocols post-dental treatments, including fillings and extractions.
- Educated patients on effective oral hygiene strategies, emphasizing tooth brushing and flossing techniques.
- Executed precise dental impressions for partial dentures and space maintainers.
- Executed appointment confirmation calls to ensure client attendance.
Dental Assistant
Edison Dental
Fort Myers, FL
04.2019 - 10.2019
- I am no long a intern. I am a certified dental assistant and I am certified in radiology.
- As of right now I am employed at the front desk
- Scheduling appointment- know which exams goes in which row as well as treatment...
- Verified insurance - checking to make sure each patients insurance is active
- Putting files away- make sure all file are in the right place
- Greeting each patient with a smile - having a smile on my face with with a warm welcome helps patients get comfortable
- Answering phone calls- I address the dental office and ask how could I help them for the day...
Shift Manager/Trainer
Burger King
08.2015 - 03.2019
- As a shift manager, I delegate duties to the employees in a way that would yield the most productivity.
- I also train all the new employees on policy and procedures as they come in. My moto is to learn the motion first and then pick up speed. I also drilled in them that please and thank you goes a long way... when we work as a team we can get so much more done.
Cashier/Team Leader
Taco Bell
01.2014 - 01.2015
- As a team leader, I would set goals for the team to beat while encouraging all the cashier and cooks to do better than yesterday. I also trained new employees on policy, procedure, and customer service etiquette. I started in the drive thru window where I had to know how to multitask... I knew how to take the order help bag the food and cash the customer out all in a timely manner... I was such a team player that I didn’t mind jumping on the line to make tacos or help wash dishes..
Customer Service Rep/Cashier/ Deli/Bakery
Winn Dixie
08.2011 - 08.2013
- As a customer service representative I had to multitask a lot. Western union, lottery, and making sure my cashiers had everything they needed to make the store run smoothly. Greeting customers as they start loading their groceries on the belt.. just a little small talk goes a long as well as being a listening ear.. i would also bag groceries just to help the cashier out. I was also required to learn the deli and bakery department where I would prep and take orders; as well as clean the facilities afterwards. Where ever Winn Dixie had a shortage of people I would help. Team work has always been my biggest thing when it comes to getting jobs done
Education
Diploma - undefined
LaBelle High School
06.2010
Skills
- Achieved high customer satisfaction ratings through effective problem resolution and support Enhanced service delivery by streamlining communication processes Fostered positive relationships with customers, resulting in increased retention rates
- Achieved high patient satisfaction ratings through effective communication and support Streamlined appointment scheduling process, resulting in improved patient flow Contributed to a reduction in patient wait times through proactive management of office tasks
- Achieved high patient satisfaction through effective management of radiology services Improved imaging accuracy by implementing standardized protocols Enhanced departmental performance by fostering collaboration among healthcare professionals
- Achieved high-quality imaging results through meticulous x-ray examinations Enhanced patient experience by providing clear instructions and support during procedures Contributed to improved diagnostic outcomes by collaborating effectively with healthcare teams
- Achieved significant improvements in infection rates through proactive management of control measures Enhanced staff knowledge on infection prevention, resulting in increased adherence to protocols Fostered collaboration among teams to implement innovative sanitation practices
- Achieved rapid response to emergencies through effective CPR application Enhanced team performance by implementing comprehensive CPR training Improved overall safety outcomes by fostering a culture of preparedness and response
- Achieved high compliance with sterilization standards through diligent oversight of procedures Enhanced operational efficiency by streamlining sterilization processes Fostered a culture of safety and quality within the team, resulting in improved outcomes
- Achieved improved patient satisfaction by optimizing appointment scheduling through Dentrix Increased office productivity by implementing best practices in patient record management Enhanced team performance by facilitating comprehensive training on Dentrix capabilities
- Achieved high patient satisfaction ratings through effective communication and personalized care Improved operational efficiency by implementing new scheduling protocols Enhanced patient retention by fostering a welcoming and supportive environment
- Conducted regular inventory audits to maintain accurate stock records and minimize discrepancies
- Coordinated administrative tasks, including answering phone calls and managing correspondence, to support office functionality
- Managed document formatting and editing processes to ensure clarity and consistency in written communication
- Coordinated and streamlined scheduling activities to ensure timely service delivery
- Achieved significant sales increases by implementing targeted merchandising strategies Enhanced customer satisfaction through personalized service and product recommendations Fostered a collaborative team environment that improved overall store performance
Certification
- Certified Dental Assistant
- CPR Certification
Assessments
- Attention to Detail — Completed
- August 2019
- Identifying differences in materials, following instructions, and detecting details among distracting information.
- Full results: Completed
- Customer Focus & Orientation — Proficient
- Responding to customer situations with sensitivity.
- Full results: Proficient
- Nursing Skills: Patient Focus & Orientation — Familiar
- Addressing concerns and using sensitivity when responding to needs and feelings of patients
- Full results: Familiar
- First Aid — Familiar
- Measures a candidate's ability to identify treatments for common medical emergencies.
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- I HAVE GRADUATED FROM (IDT) INSTITUTE OF DENTAL TECHNOLOGY. IN THAT CLASS I HAVE ALREADY TAKEN AND PASSED MY RADIATION AND OSHA EXAM AS WELL AS MY HIPPA. I AM A VERY HARD WORKING WOMAN ONCE GIVEN A CHANCE THERE IS NO STOPPING ME..
Accomplishments
My 3 years of being the restaurant manager I passed every steritech inspection with a 90 percent or higher..
In 2024 Burger King won franchisee of the year
Annual Sale Record in 2024
Timeline
Restaurant Manager
Burger King
05.2022 - 02.2026
Dental Assistant
Family Health Center
10.2019 - 08.2021
Dental Assistant
Edison Dental
04.2019 - 10.2019
Shift Manager/Trainer
Burger King
08.2015 - 03.2019
Cashier/Team Leader
Taco Bell
01.2014 - 01.2015
Customer Service Rep/Cashier/ Deli/Bakery
Winn Dixie
08.2011 - 08.2013
Diploma - undefined
LaBelle High School