Jozette Lay
Jacksonville
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Groups Recover Together
03.2025 - Current
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Maintained well-organized electronic files to support business processes.
- Established trusting relationship with members
- Work efficiently with the ability to multi task multiple members at once
- Maintained proper documentation to ensure members where obtaining their needs in a timely manner
Office Manager/Bookkeeper
Flagler Concrete LLC
01.2019 - Current
- Oversaw office financial management, including AP/AR and payroll administration.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Patient Coordinator/ oR Manager/Surgical Technologist
James Hardy Plastic Surgery
01.2014 - 01.2019
- Studied marketing strategy, patient education approaches and stress management skills to increase knowledge base.
- Delegated nursing assignments, coordinated schedules, controlled inventories and supplies and managed resources.
- Ensured patient files were pulled and insurance verified before patient's appointment.
- Coordinated care for patients, including overseeing admission processes and managing patient flows.
Education
Associate of Science -
Virginia College of Jacksonville
Skills
- Office management expertise
- Skilled in Microsoft Excel
- Front office management
- In-office surgical procedures
- Microsoft Office and Outlook proficiency
Certification
- Certified Surgical Technologist
Education and Training
other
Timeline
Operations Coordinator
Groups Recover Together
03.2025 - Current
Office Manager/Bookkeeper
Flagler Concrete LLC
01.2019 - Current
Patient Coordinator/ oR Manager/Surgical Technologist
James Hardy Plastic Surgery
01.2014 - 01.2019
Associate of Science -
Virginia College of Jacksonville
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