Jozlyn Davis
Jackson
Summary
Results-driven professional with a solid background in customer service and data management. Expertise in critical thinking and complaint resolution, leading to improved customer experiences and streamlined operations.
Overview
4
4
years of professional experience
Work History
Assistant Bar Manager
Concord Hills Golf Course
05.2026 - Current
- Collaborated with team members to maintain cleanliness and organization of bar area.
- Supported inventory management through regular stock checks and order placements.
- Addressed customer inquiries and concerns promptly to enhance guest satisfaction levels.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Data Entry Clerk
Medical Management Systems of Michigan
06.2025 - 05.2026
- Entered patient data into electronic health record systems with high accuracy.
- Verified and corrected discrepancies in medical records to ensure data integrity.
- Processed insurance claims efficiently, adhering to compliance guidelines.
- Maintained confidentiality of sensitive patient information during data management tasks.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Manager
Biggby Coffee
10.2022 - 06.2025
- Led daily operations, ensuring optimal workflow and team productivity.
- Trained staff on best practices for customer service and product knowledge.
- Implemented new inventory management system to streamline stock control processes.
- Enhanced employee engagement through regular feedback and performance evaluations.
- Fostered a positive work environment, promoting teamwork and collaboration among staff.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Education
Associate of Applied Science - Cardiac Sonography
Jackson College
Jackson, MI05-2027
Skills
- Customer service
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
- Professional telephone demeanor
- Microsoft outlook
Timeline
Assistant Bar Manager
Concord Hills Golf Course
05.2026 - Current
Data Entry Clerk
Medical Management Systems of Michigan
06.2025 - 05.2026
Manager
Biggby Coffee
10.2022 - 06.2025
Associate of Applied Science - Cardiac Sonography
Jackson College