Jamar Pankey
Summary
Analytical thinker with expertise in operational performance metrics and a proven track record of driving strategic initiatives, looking to leverage data insights to support organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Analyst
BlueCross BlueShield of South Carolina
09.2023 - Current
- Analyzed operational procedures and recommended enhancements for increased efficiency
- Developed analytical reports on performance metrics, assessing impact on organizational objectives
- Implemented and maintained new systems or processes, ensuring effective communication of scope and status to management
- Conducted daily, weekly, and monthly government reporting, utilizing specialized tools to ensure compliance and optimize data accuracy
- Utilized skills in tools like Microsoft Excel, SQL, Tableau to work on data visualization and analysis platforms
- Utilized SAP for daily reporting and analysis of Centers for Medicare & Medicaid Services (CMS) data, ensuring accurate and timely submission of reports
- Columbia, SC Hybrid
Implementation Consultant
Avalara
03.2020 - 01.2023
- Managed multiple projects, setting timelines, and meeting deadlines
- Complete systems integration, API implementation, and troubleshooting software
- Maintained high levels of customer engagement and satisfaction through timely updates and follow-ups
- Collaborated with cross-functional teams to facilitate smooth system integrations
- Elgin, SC Remote
Product Support Specialist
Avalara
11.2019 - 03.2020
- Provided technical support for software applications, resolving customer issues and improving user satisfaction
- Collaborated with product development teams to identify and troubleshoot product defects, ensuring timely resolutions
- Managed customer support tickets efficiently, maintaining a high resolution rate within specified timeframes
- Participated in cross-functional teams to improve product usability based on customer support experiences
Universal Banker
SunTrust
11.2018 - 05.2019
- Delivered personalized financial planning and analysis, consistently meeting and exceeding sales targets
- Open, close, and maintaining customer accounts
- Complete the daily operations of a bank branch
- Developed strong relationships with clients, resulting in increased customer retention and referrals
- Collaborated with team members to achieve branch sales targets and improve overall performance
- Process deposits, withdrawals, and other financial transactions with accuracy
Loss Mitigation Specialist Underwriter
IBM
11.2015 - 08.2018
- Utilized software tools for tracking and managing loss mitigation cases efficiently
- Collaborated with borrowers to create viable repayment plans and alternatives
Lien Risk HOA Specialist
IBM
08.2015 - 11.2015
- Managed 50 lien resolutions for an HOA, ensuring compliance with state regulations and improving collection efficiency
- Coordinated with legal counsel on lien filings and foreclosure processes to recoup outstanding dues
- Analyzed financial reports to assess the impact of liens on the HOA's budget and revenue
Loss Mitigation Project Processor
IBM
06.2015 - 11.2015
- Processed and evaluated loan modification applications for borrowers in distress, ensuring compliance with company policies and federal regulations
- Communicated effectively with clients to gather necessary documentation and provide updates on their loan modification status
Foreclosure Specialist SME - Subject Matter Expert Manager
IBM
07.2013 - 08.2015
- Led a team of foreclosure analysts to streamline case reviews and improve turnaround times by 30%
- Developed comprehensive training programs for new hires on foreclosure regulations and best practices
- Served as a key liaison between the legal department and foreclosure team to address complex case issues
Latest Stage Customer Service Representative
IBM
04.2012 - 07.2013
- Provided exceptional support to customers via phone, email, and chat, resolving issues with a 95% satisfaction rate.
- Managed customer accounts, ensuring accurate billing and timely payment processing
Customer Service Representative
Centralized Showing Service
11.2011 - 04.2012
- Utilized CRM software to manage customer data and ensure accurate records of interactions and transactions
- Handled customer complaints with empathy and professionalism, resulting in a positive resolution and maintaining brand loyalty
- Provided exceptional customer support by promptly addressing inquiries and resolving issues, enhancing overall customer satisfaction
- Trained new hires on customer service best practices and company policies, fostering a collaborative work environment
Customer Service Representative
Affiliated Computer Services
08.2010 - 08.2011
- Utilized CRM software to manage customer data and ensure accurate records of interactions and transactions.
- Handled customer complaints with empathy and professionalism, resulting in a positive resolution and maintaining brand loyalty.
- Provided exceptional customer support by promptly addressing inquiries and resolving issues, enhancing overall customer satisfaction.
- Trained new hires on customer service best practices and company policies, fostering a collaborative work environment.
Education
Master of Business Administration - Business Administration and Management
Strayer University-Jack Welch Management Institute
12.2023
Bachelor of Science - Business Administration and Management, Computer Science
SHAW UNIVERSITY
05.2010
Skills
- Microsoft Excel
- Software Implementation
- Project-management
- Customer-service
- Tableau
- Data-analysis
- SQL Database Analysis
- Financial Analysis
- Compliance And Regulatory Knowledge
- Salesforce
- Database
- Reporting
- Cybersecurity
Certification
- Cybersecurity Fundamentals Program - IBM Buildskills Completed July 2025
- Cybersecurity Fundamentals with Capstone Project Program - IBM Buildskills Completed July 2025
Timeline
Operations Analyst
BlueCross BlueShield of South Carolina
09.2023 - Current
Implementation Consultant
Avalara
03.2020 - 01.2023
Product Support Specialist
Avalara
11.2019 - 03.2020
Universal Banker
SunTrust
11.2018 - 05.2019
Loss Mitigation Specialist Underwriter
IBM
11.2015 - 08.2018
Lien Risk HOA Specialist
IBM
08.2015 - 11.2015
Loss Mitigation Project Processor
IBM
06.2015 - 11.2015
Foreclosure Specialist SME - Subject Matter Expert Manager
IBM
07.2013 - 08.2015
Latest Stage Customer Service Representative
IBM
04.2012 - 07.2013
Customer Service Representative
Centralized Showing Service
11.2011 - 04.2012
Customer Service Representative
Affiliated Computer Services
08.2010 - 08.2011
Bachelor of Science - Business Administration and Management, Computer Science
SHAW UNIVERSITY
Master of Business Administration - Business Administration and Management
Strayer University-Jack Welch Management Institute
Similar Profiles
Karen CueKaren Cue
Senior I/S Governance Process Analyst at BlueCross BlueShield of South CarolinaSenior I/S Governance Process Analyst at BlueCross BlueShield of South Carolina
Morgan MarzetteMorgan Marzette
Member Engagement Coordinator at BlueCross BlueShield of South CarolinaMember Engagement Coordinator at BlueCross BlueShield of South Carolina
De’Ondria BovainDe’Ondria Bovain
Client Health Coach Advisor (Remote) at BlueCross BlueShield of South CarolinaClient Health Coach Advisor (Remote) at BlueCross BlueShield of South Carolina
Devin DementyevaDevin Dementyeva
Operations Analyst at Coastal Administrative ServicesOperations Analyst at Coastal Administrative Services
DELIA MORINDELIA MORIN
Operations Analyst at Tricon EnergyOperations Analyst at Tricon Energy