Jenna Peterson
Park Falls,WI
Summary
Dedicated professional/non-professional with a strong background in providing strength-based services to individuals and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Hearing Instrument Specialist
HearingLife
04.2022 - 02.2023
- Managed up to 12 clients per day
- Perform otoscopy and basic screening of ear canal.
- Perform complete hearing evaluations and consultations with clients who are experiencing hearing difficulties or want baseline hearing evaluation; Administered air conduction, bone conduction and speech audiometry tests.
- If a treatable loss is discovered, fit devices to specific patient physiology for maximum comfort and effectiveness.
- Educated clients about how to properly use, maintain and store devices.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions. I operated two hearing clinics with one support staff person.
- Used marketing and sales strategies to promote business and increase revenue.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
Hearing Instrument Specialist
Miracle Ear
05.2017 - 04.2022
- Managed 8-10 clients per day
- Perform otoscopy and basic screening of ear canal
- Perform complete hearing evaluations and consultations with clients who are experiencing hearing difficulties or want a baseline hearing evaluation; Administered air conduction, bone conduction and speech audiometry tests.
- If a treatable loss is discovered, fit devices to specific patient physiology for maximum comfort and effectiveness.
- Educated clients about how to properly use, maintain and store devices.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Passionate about learning and committed to continued improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions. I operated two hearing clinics with no support staff.
- Used marketing and sales strategies to promote business and increase revenue.
Quality Inspector
St. Croix Rods
08.2013 - 04.2017
- Recorded defects and coordinated issue resolution with development team and functional leads.
- Performed preliminary, in progress, hidden damage and final product inspections.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Inspected rods with accuracy, reporting problems or defects quickly.
Sales Associate
Shopko
08.2016 - 03.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Private Duty Nurse
State Of Wisconsin Department Of Health Services
12.2007 - 09.2012
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Administered prescribed medication and treatment as permitted by state and local regulations in accordance with physician orders.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Prepared visit notes, updated and summarized client records and conferred with health care disciplines in providing coordinated client care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Interpreted patient needs, knowledge, growth and development to construct treatment plan.
- Maintained open availability to rotate through on-call periods, night shifts and weekend visits.
Registered Nurse
Heritage Nursing And Rehab
04.2009 - 07.2012
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Audited charts and reviewed clinical documents to verify accuracy.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Organized and managed care of patients undergoing various therapies and procedures.
- Provided direct patient care, stabilized patients, and determined next course of action.
Registered Nurse
Morningside Health Care Center
03.2007 - 11.2009
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Audited charts and reviewed clinical documents to verify accuracy.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Organized and managed care of patients undergoing various therapies and procedures.
- Provided direct patient care, stabilized patients, and determined next course of action.
Registered Nurse
Aurora Memorial Medical Center
07.2007 - 11.2007
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
Certified Nurse Assistant
Village Of Manor Park
02.2003 - 05.2007
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Certified Nursing Assistant
Care Age Of Brookfield Nursing Home
07.2002 - 02.2004
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Certified Nursing Assistant
Park Manor Nursing Home
06.2000 - 06.2002
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
Associate of Applied Science - Nursing
05.2007
Skills
- Setting person-centered goals
- Quality of Life Improvement Activities
- Treatment Protocols
- Patient Care
- Compassionate Care
- Crisis Prevention Intervention
- Time Management
- Critical Thinking
- Emotional Support
- Active Listening
Accomplishments
- Obtained an Associate Degree in Nursing at Cardinal Stritch University
- Achieved licensing to practice as a Hearing Instrument Specialist in Wisconsin by completing both state exams with accuracy and efficiency.
Certification
Hearing Instrument Specialist #1559-60 - January 2018 to January 2025
Certified Peer Support Specialist - March 2023 to August 2025
Trauma-Informed Coaching Certificate - Obtained April 2023
Currently enrolled in Recovery Coaching coarse for certification
Timeline
Hearing Instrument Specialist - HearingLife
04.2022 - 02.2023
Hearing Instrument Specialist - Miracle Ear
05.2017 - 04.2022
Sales Associate - Shopko
08.2016 - 03.2017
Quality Inspector - St. Croix Rods
08.2013 - 04.2017
Registered Nurse - Heritage Nursing And Rehab
04.2009 - 07.2012
Private Duty Nurse - State Of Wisconsin Department Of Health Services
12.2007 - 09.2012
Registered Nurse - Aurora Memorial Medical Center
07.2007 - 11.2007
Registered Nurse - Morningside Health Care Center
03.2007 - 11.2009
Certified Nurse Assistant - Village Of Manor Park
02.2003 - 05.2007
Certified Nursing Assistant - Care Age Of Brookfield Nursing Home
07.2002 - 02.2004
Certified Nursing Assistant - Park Manor Nursing Home
06.2000 - 06.2002
Cardinal Stritch University - Associate of Applied Science, Nursing