Diane (Michelle) Briggs
Independence,MO
Summary
Dynamic professional with a robust background in healthcare and business management, exemplified by a successful tenure at Lucid Hearing. I am a goal-focused individual aiming for a District Manager leadership role to leverage my experience. My goal is to lead a team of motivated professionals to reach their highest potential. Develop innovative strategies that will increase sales and drive growth.
Overview
35
35
years of professional experience
Work History
Hearing Instrument Specialist
Lucid Hearing
141 N. Dean Ave, MO
04.2021 - Current
- Best Year Ever award 3 years in a row.
- 2022: $301,344. Annual Sales
- 2023: $363,229. " "
- 2024: $369,229. " "
- I have sold over $1 million dollars in hearing aids and accessories in the last 4 years.
- Award for Most People Helped in our district (146) in 2023.
- I have helped close to 450 people hear better in my last 4 years working for Lucid Hearing.
- Completing a case history to gain a comprehensive understanding of a patient's hearing concerns, medical background, and lifestyle factors.
- Conduct a comprehensive hearing test.
- Hearing aid selection.
- Fit and program hearing aids.
- Patient education.
- Ear mold impressions.
- Troubleshooting.
- Hearing aid adjustments.
- Counseling.
Occupational Therapy Assistant
Spectrum Home Health and Aptiva Therapy
Kansas City, KS
03.2016 - 03.2021
- Number one in DME (durable medical equipment) sales for four years in a row at Spectrum Home Health.
- Working in Home Health Specializing in Geriatrics
- Treating the injured, ill or disabled patients through the therapeutic use of everyday activities
- Helping patients to develop, recover, problem solve, environmental adaptation, assessment, collaboration, improve as well as maintain the skills needed for daily living and working
Co-owner
Blue Springs Lawn & Garden Equipment
Blue Springs, MO
06.1990 - 04.2010
- Achieved over 1.5 million per year in sales for over 15 years.
- Sales, Customer Service, Created business plans, arranged financing, hired staff, reviewed sales, oversee daily activities
- Planned marketing initiatives and leveraged referral network to promote business development
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Associates Degree - Occupational Therapy Assistant
Brown Mackie College
Lenexa, KS02.2016
Certificate of completion - Hearing Health Sciences
International Hearing Society Course
Livonia, MI09.2020
Hearing Instrument Specialist Licensing Program -
Hearing Aid Academy
South Jordan, UT03.2021
Skills
- Effective communication and listening skills
- Patient-focused care
- Staffing management ability
- Strong work ethic
- Sales and marketing
- Problem resolution
- Audiometric testing
- Hearing aid fitting
- Hearing aid programming
- Goal setting
- Sales training
- Marketing analytics
Timeline
Hearing Instrument Specialist
Lucid Hearing
04.2021 - Current
Occupational Therapy Assistant
Spectrum Home Health and Aptiva Therapy
03.2016 - 03.2021
Co-owner
Blue Springs Lawn & Garden Equipment
06.1990 - 04.2010
Associates Degree - Occupational Therapy Assistant
Brown Mackie College
Certificate of completion - Hearing Health Sciences
International Hearing Society Course
Hearing Instrument Specialist Licensing Program -
Hearing Aid Academy
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